Frequently Asked Questions
- Cameras
- Best Practices for Setting Resolution and Bitrate
- Camera Password Requirements and Best Practices
- Disabled Camera Profiles
- Do I Need CAT6 Ethernet Cables?
- How Does Adding a Camera as ONVIF Differ From RTSP
- How Do I Check My Camera Firmware Version?
- How Do I Extend a Camera Past 300ft?
- How Do I Find My Camera MAC Address?
- How Do I Update My Camera's Firmware?
- How to Access Legacy Cameras that Require Internet Explorer
- How to Add Cameras in Bulk using DHCP Utility and Network Camera Manager
- How to convert RTSP cameras to Native or ONVIF
- How to Covert a Multisensor Device from a Single Channel to a Native Multi-Sensor/Encoder Integration
- How to determine the x and y axis of a camera and what options you have to adjust your image rotation view.
- How Do I Enable BNC on My IP Camera?
- How to ensure your camera is on the same subnet
- How to Fix Camera Smearing
- How to Replace a Camera on a Recorder
- How to verify the recorder is receiving LPR events from Camera
- Legacy Default Camera Password and Default Password Change Requirements as of 2020
- List of RTSP URLs
- Micro SD Cards for OpenEye Cameras
- OpenEye Cloud Camera FAQs
- Optical vs Digital Zoom
- Testing RTSP Streams with VLC
- What does "Motion detection stream resolution over recommended specification" mean
- What IR frequency are needed for IR Emitters
- What is an IP Conflict?
- What Terminations are used with OpenEye Cameras
- When to Default a Camera (Factory or Partial Default)
- Why do cameras appear poorer quality than they actually are
- Why is my Multi-Sensor Camera Taking up More Than One License?
- Client Software
- Clean Uninstall Process for Command Station
- How Can I Tell If My System is Overloading?
- How Can I Tell if Someone Has Accessed My Recorder?
- How do I Access and Download the Archive Viewer?
- How Do I Use Object Search in Command Station?
- How to Delay Spot Monitor Startup
- How to Determine Connection Method Using Command Station
- How to Enable Command Station Debug Logs
- How to Install a OSP Patch
- What is the Difference Between Video File Formats?
- Network
- Bit vs Byte (Mbps vs MBps)
- How Do I Change the IP of My Windows System?
- How Do I Fix a 504 Error
- How Reverse DNS works with OWS URLs
- How to Assign a Static IP Address on a Linux-based Recorder
- How to Setup a Direct Connection to Your Recorder
- HTTP vs HTTPS
- Setting up Your Recorder to Use HTTPS Only
- What are my Options if we Can't use Ports 80 and 443?
- What is APIPA?
- OWS
- Benefits of Using OWS Relay
- Countries Allowed to Connect to OWS
- What are the Differences Between the New Cloud Web Client and the Apex Web Client?
- How are Available Licenses Assigned to Recorders in Subscription Management?
- How Do I Clone a User Group in OpenEye Web Services?
- How Do I Convert a Guest User to a Full Account?
- How Do I Create an Alert for Thermal Cameras?
- How Do I Enable Multifactor (2-Step) Authentication for a User Group?
- How Do I Enable Two-Way Audio?
- How Do I Fix an 'Invalid License Type' Error?
- How do I manually generate license unlock codes for my OWS license?
- How to Cancel your OWS Subscription
- How to Convert a Temporary License to a Permanent License on a Network Video Recorder (NVR)
- How to delete the remaining "admin" from an EU account
- How to Enable Remote Support for Channel Partner Accounts
- How to Manually Register an OWS License
- How to Optimize Your OWS Connection Method
- How to Report a Potential Vulnerability Found From a Penetration Test or Other Such Testing
- How to Reset an OWS Account Password
- How to tell if video is being relayed through Web Services
- How to Update User Phone Number for Two Factor Authentication
- How to Update Your Account Email Address
- OWS Licensing FAQs
- OWS Support Diagnostics
- OWS Video Player Timeout
- Using OWS API to pull whitelist Relay IP Addresses
- What does this intermittent service issue banner warning mean in OWS?
- What if I don't see the integration I am looking for on my account in OWS?
- Why am I Limited to What Version of Software I Can Update to?
- Why Do I Not See Any Recorders in my Mobile App?
- Why Do I Not See My Recorder in OWS?
- Recorders
- Adding HDD to Apex Linux / 3rd party HDDs
- Avoiding IP Conflicts with Internal POE Network
- CPU Support
- BIOS Hot Key List
- How Do I Check My OS Image Version?
- How Do I Fix "Unable to Obtain Stream" and "Unable to Record" Errors?
- How Do I Recover a RAID Set
- How is My Apex Recorder's Network Set Up
- How Long of an HDMI Cable Can I Run? What Should I do if I Want to Run Long Distances?
- How to Access Support Tools
- How to Expand a RAID Set
- How to Replace an NVMe SSD
- How to Replace a CMOS Battery
- Adobe Flash vs HTML5 Client Use
- Password Reset Options for Recorders
- Receiving Recorder after RMA
- What Does Remaining Disk Space Mean?
- What does it mean when NVR Services are Restarting?
- Where Can I Find the UL Listing for My Product
- Where do I Find my Serial Number on my Product?
- Why Did the Software Update Fail?
- Why do I See no Data on the POE Tab For a Camera Channel?
- Why do I Show Less Total Storage Than I Physically Have in my Raid System?
- Why is the light on the front panel on my recorder red?
- Why is the RAID Controller Card Showing an ECC Error?