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OpenEye Knowledge Base

Why Do I Not See My Recorder in OWS?


  • A reminder that OWS uses User Groups to allow access to devices added to locations, not individual users.
  • Users must be in a group that has access to locations that have recorders added in order for them to be visible when a user is logged into OWS.
  • Both the Manage Locations and Location Groups in Web Services Permissions must be enabled, and the location or location group must be added to the user group under User Groups > Locations / Cameras.

Enable the Recorder Access Permission

Select the User Group in which you want to enable access to the location. Travel to Management > User Management > User Groups in the OWS Cloud Portal. Once the User Groups list is displayed, click Edit next to the desired User Group.

If the User Group is not already created, follow the steps outlined here: How to Add Users and User Groups.

Within the User Group, select Web Services Permissions from the left-hand menu.

Check Manage Locations and Location Groups under Manage Locations and Location Groups.

Web Services Permissions Manage Locations and Location Groups.png

View more details on Web Services and other User Group Permissions.

Add Recorders or Cameras to the User Group

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