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OpenEye Knowledge Base

Why Do I Not See Any Recorders in my Mobile App?

OWS Permissions
  • Verify the user group has the correct permissions for mobile app use. 
    • Enable Allows users to connect to recorders using Mobile Applications.Screenshot 2023-07-05 102839.png
  • NOTE: More information found in User Group Permissions.

Recorder is not Registered to OWS or is Registered to the Incorrect Customer Account

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