Why Do I Not See Any Recorders in my Mobile App?

OWS Permissions

Verify the user group has the correct permissions for mobile app use:

• Check to enable Mobile Applications at the bottom of the Client Access options.

NOTE: More information found in User Group Permissions.

Recorder is not Registered to OWS or is Registered to the Incorrect Customer Account

• Confirm the recorder is registered to the correct OWS account. 
• If the recorder is not yet registered to OWS, follow the FAQ here on how on Registering a Recorder to an OWS Account.