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OpenEye Knowledge Base

How Do I Check My Camera Firmware Version?

You can check your camera firmware version through multiple methods in OWS.

Inventory Report

View camera firmware versions in the Inventory Report under Reports in the OWS Cloud Portal. 

If you haven't created an Inventory Report, follow these steps to create new Inventory Reports.

The Cameras tab on the Inventory Report includes the following information:

Camera Tab Inventory Reports.png

Recorder Name Total Storage PTZ
Camera Name Total Retention (Days) Audio
Manufacturer Event Resolution 360
Model Name (Generation / Revision) Event FPS Analytics
Serial Number Event Bitrate IP Address
Firmware Event GOP MAC Address
Total Retention (Days) Continuous Bitrate Integration ID
Event FPS Recording Mode Recorder Device ID

NOTE: Model Name includes the Model Name of the Camera, Generation, and Revision.

NOTE: On the Cameras tab, the Total Storage Available and IP Address columns are locked to prevent users from attempt to sort.

NOTE: Serial Numbers for 3rd party cameras will also display when added over ONVIF in Apex Server Software version 2.7 or above.

NOTE: Use the scroll bar at the bottom of the Inventory Report screen to view more columns.

NOTE: You can customize the Recorder Inventory Report table. See Table Functionality for more information.

Camera UI

View your camera firmware version within the camera UI. To access via OWS, use camera link:

  1. Click Setup (Gear Icon). clipboard_e42c73e33cb1ca77feb3c2c1180c37adc.png
  2. Under General Configuration, navigate to the Cameras menu.
  3. Select a camera by clicking on it.
  4. Click the Live / Recording tab.
  5. Click Connect Directly to Camera.


For most OpenEye cameras, this would be found under Setup > Basic Info > Version Info in the camera UI. 

Camera Manual - C1012D2-S - Setup - Basic Info.JPG

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