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OpenEye Knowledge Base

How Do I Check My Camera Firmware Version?

You can check your camera firmware version through multiple methods in OWS.

Inventory Report

View camera firmware versions in the Inventory Report under Reports in the OWS Cloud Portal. 

If you haven't created an Inventory Report, follow these steps to create new Inventory Reports.

The Cameras tab on the Inventory Report includes the following information:

Inventory Report Camera tab.png

Location Name Event Bitrate Total Storage Available
Device Name Event GOP Motion Type
Camera Name Event Retention (Days) PTZ
Manufacturer Continuous Resolution Audio
Model Name (Generation / Revision) Continuous FPS 360
Serial Number Continuous Bitrate Analytics
Firmware Continuous GOP IP Address
Total Storage Used Continuous Storage MAC Address
Total Retention (Days) Continuous Retention (Days) Integration ID
Event Resolution Estimated Continuous Retention (Days)  
Event FPS Recording Mode  

NOTE: Model Name includes the Model Name of the Camera, Generation, and Revision.

NOTE: On the Cameras tab, the Total Storage Available and IP Address columns are locked to prevent users from attempt to sort.

NOTE: Use the scroll bar at the bottom of the Inventory Report screen to view more columns.

NOTE: You can customize the Recorder Inventory Report table. See Table Functionality for more information.

Camera UI

View your camera firmware version within the camera UI. To access via OWS, use camera link:

  1. Click Setup (Gear Icon). clipboard_e42c73e33cb1ca77feb3c2c1180c37adc.png
  2. Under General Configuration, navigate to the Cameras menu.
  3. Select a camera by clicking on it.
  4. Click the Image Settings tab.
  5. Click Connect Directly to Camera.

Cameras Setup Image Settings tab.png

For most OpenEye cameras, this would be found under Setup > Basic Info > Version Info in the camera UI. 

Camera Manual - C1012D2-S - Setup - Basic Info.JPG

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