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OpenEye Knowledge Base

How Do I Enable Two-Way Audio?

NOTE: To utilize audio and two-way audio in the OpenEye Web Services (OWS) Video Player, follow all of the steps below in order.          

Enabling Audio in User Group Permissions

Go to Management > User Groups > Recorder Permissions > Audio.

Audio options allow permissions to be granted to users, so they can listen to audio and utilize two-way audio on supported cameras.

  1. Check Audio, Listen To Audio and Two-Way Audio.

OWS User Permissions Video Recorder.png

  1. Click Save.
Audio Options

To configure Audio for an individual camera, connect to a recorder, click Setup > Cameras and select the camera you want to configure from the Camera List. Click on the Audio tab and select the desired option.

Cameras Setup Audio tab.png

Disabled – No audio is received, transmitted or recorded by the camera.

Record – All audio is recorded by the camera.

Live Only – Audio can be received and transmitted through the camera but is not recorded.

Enable 2-Way Audio – Audio can be transmitted through compatible camera models.

  1. Select Record or Live Only to enable audio recording on a specific IP camera.
  2. Check Enable 2-Way Audio to transmit audio through the IP camera.
  3. Click Save or Apply.
Important Notes

Audio must be enabled on the IP camera itself with the G.711 or AAC codec in order to record audio from the camera. Check the manufacturer's manual on how to enable audio on the IP camera.

We recommend consulting local and regional laws in the appropriate areas regarding audio recording. Many areas have laws restricting or prohibiting audio recording in some or all locations.

Check to See that Audio is Enabled in the Camera UI

Steps 6-7 take place in the camera UI, which can be accessed by connecting to a recorder through camera link.

  1. Click Setup (Gear Icon). clipboard_e42c73e33cb1ca77feb3c2c1180c37adc.png
  2. Under General Configuration, navigate to the Cameras menu.
  3. Select a camera by clicking on it.
  4. Click the Image Settings tab.
  5. Click Connect Directly to Camera.

Cameras Setup Image Settings tab.png

  1. Once in the camera UI, view the Audio menu to ensure it's enabled. Set to either Simplex (listen-only) or full-duplex (talk and listen simultaneously) depending on the application.
  2. Set Bit Rate setting to uLaw and adjust gain appropriately. Input gain will control the sensitivity or volume of the audio it picks up (higher is louder, lower is quieter). Setting it too high can cause static or white noise.

How-to-Troubleshoot-Audio-Issues-on-Apex1.png

NOTE: All cameras need to use the G.711ulaw codec.

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