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Creating an Alert Rule

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Creating a New Alert Rule
  1. Within the Alerts tab in the OWS Cloud Portal, select Alert Rules from the dropdown menu.

Alert Rules dropdown.png

  1. Click Add New Rule.

Add New Rule button.png

  1. Select an Alert Type from the pop-up menu. 

Create Alert Rule Popup List.png

  1. Click Next.

Next Button.png

  1. Name the alert and give it a Description as desired.

Name Alert Rule popup.png

  1. Click Create.

Create button.png

Alert Types
  • Analytics and Analytics Queue Alerts: For cameras preconfigured to send analytic events, an alert can be sent based on specifically defined audio or video events within a selected time period.
  • License Plate Alerts: License Plate Recognition (LPR) Alerts are sent when numbers and letters that match the rule's criteria are detected by a camera on a vehicle's plate during a specified time period.
  • Environmental Alerts: An Environmental Alert helps identify when thresholds are exceeded within an environment as well as sound abnormalities detected by sensors.
  • Point of Sale Alerts: Configure Point of Sale alert rules to receive automatic notifications based on specific transaction criteria such as refunds, voids or discounts.
  • Motion and Sensor Alerts: Motion Alerts are sent when movement is detected by a camera during a specified time period, and Sensor Alerts are sent when a sensor connected to a recorder is triggered.
  • Access Control and Door Access Alerts: An Access Control Alert identifies when there is a trouble event identified with a door. Door Access Alert identifies when an attempt is made to access an area.
  • Intrusion and Intrusion Sensor Alerts: An Intrusion Alert or Intrusion Sensor Alert identifies when a sensor event is received from an intrusion system.
  • Health and Storage Retention Alerts: Health and Storage Retention Alerts help identify when something is affecting the ability of hardware to capture or record video.
  • Software Updates Alerts: Software Updates Alerts generate an alert if a Software Updates policy has been paused due to too many failures.

NOTE: Some alerts are dependent on license type.

Defining an Alert Rule

Choose the Alert Type below to see details on setting the Rule Definition.

Adding Locations, Cameras, or Sensors to an Alert Rule
  1. Click Locations, Cameras, or Sensors on the navigation sidebar.

Locations tab.png Cameras tab.png Sensors tab.png

  1. Click Add Location, Add Location Group, Add Camera, or Add Sensor.

Add Location button.png Add Location Group button.png Add Camera button.png Add Sensor button.png 

  1. Click the Add button next to each device you'd like to be included in the Alert.

Green Plus button.png

NOTE: To apply the rule to every Location, Enable Auto Include when adding locations.  

  1. Click Select when finished.

Select button.png

Add Users to an Alert Rule

NOTE: Adding Users to a rule automatically grants them permission to view alerts for cameras and locations they have access to based on their User Group permissions.

  1. Click Users/Notifications on the left-hand menu.

Users Notifications tab.png

  1. Click Add User or Add Group.

Add Group Add User button.png

  1. Click + next to each User or Group to send emails and push notifications when the alert is triggered.

Green Add button.png

  1. Click Add when finished.

Select button.png

NOTE: To receive email, push or client alert notifications, the Email Alert, Push Alert or Client Alert box must be checked. Simply adding a user only gives them access to see this alert’s history. See Alert Notifications for details.

Deleting an Alert Rule or Updating, Disabling, Clearing All Active Alerts
  1. Click General Info on the navigation sidebar.

General Info tab.png

  1. Edit the Name and Description as desired.

General Info Name and Description.png

  1. Click Disable Rule to turn the Alert Rule off without deleting it.
  2. Click Delete Rule to permanently remove the Alert Rule and delete all history associated with it.
  3. Click Clear All Active Alerts to permanently remove only the Active Alerts from the history associated with the Alert Rule.
  4. Click Save when finished.

NOTE: The Name given to an alert will appear as the subject line of email notifications sent by that alert.

Alert Permissions
  • Administrators should ensure users are added to the desired alert rules and have appropriate location and device-level access. For more information, see Creating an Alert Rule.
  • Users need to be given the View Alerts permission and be added to alert rules. They only see alerts for the rules they have been added to and the devices they have permission for.
  • Users can be given the Alert Administrator permission. This permission allows the user to view, create, edit, and delete all alert rules, even those they are not added to. This does not give them the permission to view alerts for alert rules they are not added to, and they will still need to be added to view alerts.
  • Administrators don't need to be added to alert rules to see the alerts. If they are added to alert rules, they have the ability to toggle a filter in Alert History filters for Show my Alert Rules or Show all Alert Rules. By default it is set to Show all Alert Rules.
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