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Software Updates Alerts

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Software Updates Alerts are sent when a Software Update policy has been paused due to too many failures.

NOTE: Software Updates is only available with certain licensing tiers. See OWS Licensing for more information.

Create a Software Updates Rule
  1. Within the Alerts tab in the OWS Cloud Portal, select Alert Rules from the dropdown menu.

Alert Rules dropdown.png

  1. Click Add New Rule.

Add New Rule button.png

  1. Select an Alert Type from the pop-up menu. 

Create Alert Rule Popup List.png

  1. Click Next.

Next Button.png

  1. Name the alert and give it a Description as desired.

Name Alert Rule popup.png

  1. Click Create.

Create button.png

Configure a Software Updates Rule

The Software Updates rule will generate an alert if a Software Updates policy has been paused due to too many failures.

Software Updates Rule Definition.png

  • Active Alert (Optional) - Check the Active Alert box to add the alert to the Active Alert Dashboard and tag it as an Active Alert in email notifications.
Adding a Policies to a Software Updates Rule

Software Updates Policies tab.png

  1. Click Policies on the navigation sidebar.
  2. Click Add Policy.
  3. Click  Green Add button.png next to the Policy you want to add.

NOTE: To apply the rule to all, click Enable Auto Include Enable Auto Include Switch.png to include all policies to the health alert.

  1. Click Select when finished.

Add Users to an Alert Rule

NOTE: Adding Users to a rule automatically grants them permission to view alerts for cameras and locations they have access to based on their User Group permissions.

  1. Click Users/Notifications on the left-hand menu.

Users Notifications tab.png

  1. Click Add User or Add Group.

Add Group Add User button.png

  1. Click + next to each User or Group to send emails and push notifications when the alert is triggered.

Green Add button.png

  1. Click Add when finished.

Select button.png

NOTE: To receive email, push or client alert notifications, the Email Alert, Push Alert or Client Alert box must be checked. Simply adding a user only gives them access to see this alert’s history. See Alert Notifications for details.

Deleting an Alert Rule or Updating, Disabling, Clearing All Active Alerts
  1. Click General Info on the navigation sidebar.

General Info tab.png

  1. Edit the Name and Description as desired.

General Info Name and Description.png

  1. Click Disable Rule to turn the Alert Rule off without deleting it.
  2. Click Delete Rule to permanently remove the Alert Rule and delete all history associated with it.
  3. Click Clear All Active Alerts to permanently remove only the Active Alerts from the history associated with the Alert Rule.
  4. Click Save when finished.

NOTE: The Name given to an alert will appear as the subject line of email notifications sent by that alert.

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