Error Codes

When updating software, there are a number of reasons why the update may have failed. Below are listed the error codes and the errors.

FAIL(1)
General fail

INVALID_UPDATE_URL(2)

VERSION_MISMATCH(3)

ERROR_CLEARING_DIR(10)
Caused by being unable to delete a temporary directory used for the update process.

ERROR_MAKING_DIR(11)
Caused by being unable to create a temporary directory used for the update process.

ERROR_MAKING_GPGFIL(12)
Caused by being unable to create a directory used for decryption.

ERROR_COPYING_UPDATE(13)
Caused by being unable to copy update file into temporary update directory.

ERROR_CHANGING_DIR(14)
Caused by being unable to change to temporary update directory.

INVALID_GsurePG_PKG(15)
Caused when update package integrity check fails.

UPDATE_TOO_BIG(16)
Caused when extracted update file is too big.

INVALID_TARBALL(17)
Caused when update extraction fails.

UPDATE_FAILED(18)
Update failed.

INVALID_UPDATE_PKG(19)
Update script was not found in update file.

IN_PROGRESS(20)
Occurs when trying to cancel an update that is pass the point of being able to cancel.

UPDATE_TIMEOUT(21)
Update timed out.

NVALID_UPDATE_ARCH(22)
Caused when installer is for the wrong architecture 32 vs 64.

ERROR_DOWNLOADING_URL_UPDATE(23)
Error downloading update from URL/Cloud.

INVALID_SIGNATURE(24)

UPDATE_LESSER_VERSION(25)
Caused when trying to install an older version over a newer version.

ERROR_INVALID_ARGS(26)

ERROR_INVALID_PERMS(27)

ERROR_INSTALLDEB_FAILED(28)

UPGRADE_INFO_REQUEST_FAIL(29)

LICENSE_NOT_ALLOWED(30)

UPGRADE_DRIVE_FULL(31)

DECRYPTION_GENERAL_FAILURE(50)
General decryption failure mainly with preparing to decrypt an upgrade.

DECRYPTION_NO_KEY_FAILURE(51)
Caused by a failure to obtain decryption info.

DECRYPTION_ERROR_FAILURE(52)
Caused by a failure of the decryption process.

DECRYPTION_CHECKSUM_MISMATCH_FAILURE(53)
Caused by a a checksum validation check where the decrypted file does not match the expected checksum.

UNKNOWN_ERROR(1001)
Unknown error.

NO_RESPONSE(1002)

Support codes 23 and 18 are the most common codes and refer to Error Downloading URL Update and Update failed, respectively.

These are usually caused by a restricted or intermittent network connection.

If you receive one of these errors, check Network Diagnostics and verify OWS Allowlist URLs are in place for proper downloads.

If you continue to receive errors other than 23 and 18, please contact Technical Support and open a ticket for investigation.