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Priority Event Cloud Recording

Priority Event Cloud Recording in OpenEye Web Services

Avoid the worry of lost video due to theft or damage of your security system by automatically recording video clips of priority events to the cloud. Real-time recording of priority events leverages OpenEye Web Service's (OWS) existing alerting systems to automatically send video clips of priority incidents to the cloud for safekeeping. Specify OWS alert rules to trigger selected event cloud recording and then view the event and associated video in your alert history. Priority event video can then be saved and shared, aiding in quick and collaborative incident response. The ability to record events to the cloud in real-time, combined with the capabilities of OWS, empowers your security operations with instant, prioritized access to critical incident video, ensuring video footage is safe when it matters most.

NOTE: Priority Event Cloud Recording in OWS is only available with certain licensing tiers. See OWS Licensing for more information.

Create an Alert Rule

NOTE: Priority Event Cloud Recording is available for Intrusion Alerts only.

  1. Within the Alerts tab in the OWS Cloud Portal, select Alert Rules from the dropdown menu.

Alert Rules dropdown.png

  1. Click Add New Rule.

Add New Rule button.png

  1. Select an Alert Type from the pop-up menu. 

Create Alert Rule Popup List.png

  1. Click Next.

Next Button.png

  1. Name the alert and give it a Description as desired.

Name Alert Rule popup.png

  1. Click Create.

Create button.png

Enable Priority Event Upload
  1.  Click Edit Edit Button.png on the Alert Rule.
  2.  In Rule Definition, check Priority Event Cloud Recording.

Priority Event Intrusion Alert Rule Definition.png

  1. Click Save Save Button.png.
Priority Events in Alert History

Alerts with Priority Event Cloud Recording enabled appear in the Alert History list with a Expires, Expired or Saved status in the Priority Event column and a video icon Video Icon.png.

  • Expires: This Priority Event has not been saved yet and will expire after 7 days unless saved to the cloud.
  • Expired: This Priority Event was not saved to the cloud within the 7-day window.
  • Saved: This Priority Event was saved to the cloud successfully.

NOTE: Hover over the video icon Video Icon.png to view a thumbnail image of the clip.

  1. Go to Alerts > Alert History.

Alerts Alert History Dropdown.png

Priority Event Alert History List.png

NOTE: Click on Show Filters to search by Priority Event. Click Apply after choosing filters.

Alert History Filters.png

  1. Click View to preview the full event with detailed and editable information.

Priority Event Details.png

  1. Click play on the video player to watch the full clip or View in Web Client.
Saving Priority Events
  1. Click Save to Video Clips to save the priority event cloud recording to long term storage.

NOTE: Recorded clips for priority events will be deleted after 7 days unless saved to the cloud. Use ‘Save to Video Clips’ to save to the cloud for long-term storage. You can check the expiration date under Priority Clip Upload.

Priority Event Cloud Recording Expiration Notice.png

  1. Title the clip and enter Public Notes (optional).

Priority Clip Save to Video Clips pop up.png

  1. Click Next.
  2. Check Share Video Clip if you want to share with other users or groups.

Priority Clip Share Video Clip.png

  1. Click Save.

A saved clip will appear in the Video Clips list under the Title entered in the Save to Video Clips step above.

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