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Priority Event Cloud Recording

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Priority Event Cloud Recording in OpenEye Web Services

Record video of priority events directly to the cloud for remote reviewing and redundant storage. With cloud recording for priority events, you can specify OpenEye Web Services (OWS) alert rules to trigger selected event cloud recording and then view the event and associated video in your alert history. 

 

 

  
Priority Event Cloud Recording and Upgraded Storage 

Priority Event Cloud Recording in OWS is only available with certain licensing tiers. See OWS Licensing for more information. Additionally, only certain features are available with the purchase of additional storage. Storage is available for purchase for certain licensing tiers in increments of 250 GB. Learn more here. 

  Priority Event  Upgraded Storage 
Event Resolution Up to 1080p Up to 4k
Event Duration  15 seconds Up to 3 minutes
Event Storage  Expires after 7 Days FIFO (First-in, First-out) 
Included Event Types*

Intrusion 

Intrusion 

Sensor 

Analytics

Motion 

Environmental 

Access Control

Door Access

License Plate Recognition (LPR) 

Point of Sale (POS)
Pricing Included in Certain Licensing Tiers Additional Monthly Charge

* Please note that certain event types may require additional licensing beyond the storage upgrade associated with priority event cloud recording. See OWS Licensing for more information.

Create an Alert Rule

NOTE: Priority Event Cloud Recording is available for Intrusion Alerts only, unless additional storage is purchased. 

  1. Within the Alerts tab in the OWS Cloud Portal, select Alert Rules from the dropdown menu.

Alert Rules dropdown.png

  1. Click Add New Rule.

Add New Rule button.png

  1. Select an Alert Type from the pop-up menu. 

Create Alert Rule Popup List.png

  1. Click Next.

Next Button.png

  1. Name the alert and give it a Description as desired.

Name Alert Rule popup.png

  1. Click Create.

Create button.png

Enable Priority Event Upload
  1.  Click Edit Edit Button.png on the Alert Rule.
  2.  In Rule Definition, check Priority Event Cloud Recording.
  3. From the dropdown menus, choose the Max Duration (720P, 1080P, or 4K) and the Max Resolution (3 minutes, 1 minute, 30 seconds, or 15 seconds) for the priority event video clips.

NOTE: Max Duration and Max Resolution adjustments are only available with additional storage. 

Priority Event Intrusion Alert Rule Definition.png

  1. Click Save Save Button.png.
Priority Events in Alert History

Alerts with Priority Event Cloud Recording enabled appear in the Alert History list with a Expires, Expired or Saved, or Available status in the Priority Event column and a video icon Video Icon.png.

  • Expires: This priority event has not been saved yet and will expire after 7 days unless saved to the cloud.
  • Expired: This Priority Event was not saved to the cloud within the 7-day window.
  • Saved: This Priority Event was saved to the cloud successfully. 
  • Available: This priority event has been saved and will remain accessible based on the amount of storage purchased.

NOTE: Hover over the video icon Video Icon.png to view a thumbnail image of the clip.

  1. Go to Alerts > Alert History.

Alerts Alert History Dropdown.png

Priority Clip Alert History List.png

NOTE: Click on Show Filters to search by Priority Event. Check View Priority Event Cloud Recording and select All, Saved, Expires, Expired, or Available from the dropdown. Click Apply after choosing filters.

Priority Clip Alert Filters.png

  1. Click View to preview the full event with detailed and editable information.

Priority Event Details.png

  1. Click play on the video player to watch the full clip or View in Web Client.
Saving Priority Events
  1. Click Save to Video Clips to save the priority event cloud recording to long term storage.

NOTE: Recorded clips for priority events will be deleted after 7 days unless saved to the cloud. Use ‘Save to Video Clips’ to save to the cloud for long-term storage. You can check the expiration date under Priority Clip Upload.

Priority Event Cloud Recording Expiration Notice.png

  1. Title the clip and enter Public Notes (optional).

Priority Clip Save to Video Clips pop up.png

  1. Click Next.
  2. Check Share Video Clip if you want to share with other users or groups.

Priority Clip Share Video Clip.png

  1. Click Save.

A saved clip will appear in the Video Clips list under the Title entered in the Save to Video Clips step above.

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