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Managing Licenses

Use Subscription Management to edit, update, and assign licenses for accounts.
Managing Licenses



Once an End User account has subscriptions enabled, the Subscription Management tab can be used to Manage Subscription Preferences

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Click Edit to select Manage Subscription Group PreferencesManage LicensesAdd on Services, and Assign Licenses.

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NOTE: Once Subscription Management is enabled, any recorders that already had licenses will reset back to 0, and licenses will need to be reapplied.

Manage Subscription Preferences
  1. Click on Manage Subscription Preferences.
  2. Select Account Tier.

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  • Account Tier - Select the license tier. See Features by Licensing Tier for more information on the differences between the tiers.
  1. Click Next.

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Manage Subscription Group Preferences
  1. Click on Manage Subscription Group Preferences.
  2. Select Billing Cycle, and Billing Month (if Billing Cycle is Annual) from the dropdown menus.

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  • Billing Cycle - Select between a Monthly or Annual billing cycle.
  • Billing Month - If an Annual billing cycle is chosen, select the Billing Month from the dropdown menu.
  • Automatically assign licenses - Camera licenses are automatically assigned when they are added to a recorder. Uncheck to choose not to have licenses automatically assigned.
  • Automatically purchase licenses - You can check to Automatically purchase licenses if you check Automatically assign licenses and there are not enough licenses available from the Subscription Group for the recorder when new cameras are added to Subscription Management.

NOTE: Auto Licensing requires Apex 3.0 on the device that's performing auto assignment. 

  1. Click Next.

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The Update Subscription Options lists the changes that will go into effect as well as the Quantity, Price EachRenewal, and Prorated price (if applicable) for the edits made to the subscription.

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  1. Click Confirm to complete the edits, Back to make additional edits, or Cancel to exit Manage Subscription Options.

NOTE: Prices vary per tier. Click Learn how fees are calculated for more information on Terms of Use.

NOTE: Subscription Options are available when creating a new account. See Adding a New Account for more information.

NOTE: Click Cancel Subscription to end the Subscription. Type CANCEL and click Cancel Subscription to end the subscription at the end date given.

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Manage Licenses

Add New to add new product types or Edit to manage existing licenses.

  1. Click Edit.

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  1. Enter the total number of licenses, then choose Add Licenses (default), Remove Licenses, Edit Total Licenses, or Move Licenses from the dropdown.

Subscription Management Add Licenses dropdown.png

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  1. Click Next.

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  1. Click Confirm to make the change made to the Recording Licenses.

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NOTE: Click Edit Edit Button.png on a recorder to apply the New Licenses assigned to the device and refresh the page to view the assigned licence count.

Add on Services

There are several add-on services available for the account. Add-ons give you a greater flexibility to control the content and functionality of your cloud account. Click Add on services to add a new service. Click Edit to configure available add ons.

  1. Click Edit.

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  1. Use the dropdown or enter a number to adjust Storage Amount (GB).

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  1. Click Next

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  1. Click Confirm to make the change made to the Storage Amount.

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Assign Licenses

Assign Licenses to recorders associated with the Channel Partner account.

  1. Check a device in the list to assign available licenses to.

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  1. Click Edit.

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  1. Select the number of licenses to assign to the device.

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  1. Click Confirm to assign licenses.
Move Licenses to a New Group
  1. Check a Recorder or Location (to select all devices on a location).

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  1. Click Move to New Group.

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  1. Select either Keep Licenses in Current Subscription Group and Save or Move Licenses ot new Subscription Group and choose the new Subscription Group.
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