Intrusion and Intrusion Sensor Alerts
An Intrusion Alert identifies when a panel is used. Intrusion Alerts identify when a panel in an Area is Armed, Disarmed or Late to Arm. Intrusion Alerts also identify when a Panel Connection has been Disconnected. Intrusion Alarms can be set for Burglary, Emergency Alarm, Fire Alarm, Intrusion - Day, Intrusion - Exit, Intrusion - Night, Intrusion Alarm, Panic Alarm, Supervisory Alarm, or All Event Types within a set time limit.
Creating an Intrusion and Intrusion Sensor Alert Rule
- Within the Alerts tab in the OWS Cloud Portal, select Alert Rules from the dropdown menu.
- Click Add New Rule.
- Select an Alert Type from the pop-up menu.
- Click Next.
- Name the alert and give it a Description as desired.
- Click Create.
Defining an Alert Rule: Intrusion
- Choose Area, Panel Connection or Zone Alarm from the Event Group and then an Event Type from the dropdown menu.
- Enter the Time of Day ranges that this rule should be active for.
- Check the boxes beneath the Days of the Week on which the rule should be active.
- Select Armed and Disarmed, Armed, or Disarmed from the Intrusion Area Armed dropdown. See Location Arming for more information.
- Active Alert (Optional) - Check the Active Alert box to add the alert to the Active Alert Dashboard and tag it as an Active Alert in email notifications.
- Priority Event Cloud Recording - Check the Priority Event Cloud Recording box to record priority events to the cloud for the associated camera when an alert is triggered by this rule. See Priority Event Cloud Recording for more information.
- Send To 3rd Party Integration (Optional) - Check the Send To boxes to send the alert to the associated 3rd party integration.
- Click Save.
NOTE: For information about enabling Priority Event Cloud Recording for Intrusion Alerts, see Priority Event Cloud Recording.
Defining an Alert Rule: Intrusion Sensor
- Enter a minimum amount of time in seconds before the Intrusion Sensor Alert is activated.
- Enter the Time of Day ranges that this rule should be active for.
- Check the boxes beneath the Days of the Week on which the rule should be active.
- Select Armed and Disarmed, Armed, or Disarmed from the Intrusion Area Armed dropdown. See Location Arming for more information.
- Active Alert (Optional) - Check the Active Alert box to add the alert to the Active Alert Dashboard and tag it as an Active Alert in email notifications.
- Priority Event Cloud Recording - Check the Priority Event Cloud Recording box to record priority events to the cloud for the associated camera when an alert is triggered by this rule. See Priority Event Cloud Recording for more information.
- Send To 3rd Party Integration (Optional) - Check the Send To boxes to send the alert to the associated 3rd party integration.
- Click Save.
Add Users to an Alert Rule
NOTE: Adding Users to a rule automatically grants them permission to view alerts for cameras and locations they have access to based on their User Group permissions.
- Click Users/Notifications on the left-hand menu.
- Click Add User or Add Group.
- Click + next to each User or Group to send emails and push notifications when the alert is triggered.
- Click Add when finished.
NOTE: To receive email, push or client alert notifications, the Email Alert, Push Alert or Client Alert box must be checked. Simply adding a user only gives them access to see this alert’s history. See Alert Notifications for details.
Deleting an Alert Rule or Updating, Disabling, Clearing All Active Alerts
- Click General Info on the navigation sidebar.
- Edit the Name and Description as desired.
- Click Disable Rule to turn the Alert Rule off without deleting it.
- Click Delete Rule to permanently remove the Alert Rule and delete all history associated with it.
- Click Clear All Active Alerts to permanently remove only the Active Alerts from the history associated with the Alert Rule.
- Click Save when finished.
NOTE: The Name given to an alert will appear as the subject line of email notifications sent by that alert.
Email Alert Notifications
Email alerts will be sent based on any intrusion, or access control event. Any User or User Group checked to receive email alerts for an event, are notified with Account, Location, Integration, Camera, Reader, Username, User ID, Date and Time information as well as a thumbnail image and links that allow additional Event monitoring.
