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Access Control and Door Access Alerts

An Access Control Alert identifies when there is a trouble event identified such as Door Forced Open, Door Held Open, and Panel Tamper. Door Access Alert identifies when an attempt is made to access an area. Access Denied Alerts identify improper entry attempts, including Invalid Code, To Area Not Exited, To Area Outside Schedule, To Armed Area, To Door, To Unauthorized Area, or All Event Types. In addition to Access Denied Alerts, an alert can also be sent for Access Granted events. Door Status Alerts are sent for both Door Forced Open and Door Opened events.

Create an Access Control or Door Access Alert Rule
  1. Within the Alerts tab in the OWS Cloud Portal, select Alert Rules from the dropdown menu.

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  1. Click Add New Rule.

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  1. Select an Alert Type from the pop-up menu. 

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  1. Click Next.

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  1. Name the alert and give it a Description as desired.

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  1. Click Create.

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Defining an Alert Rule: Door Access

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  1. Choose Access Denied, Access Granted or Door Status from the Event Group and then an Event Type from the dropdown menu.
  2. Choose Include all cardholders -or- Select specific cardholders and Add Users to limit the rule to specific cardholders.
  3. Choose Include all readers -or- Select specific readers and Add Reader to limit the rule to specific readers.
  4. Enter the Time of Day ranges that this rule should be active for.
  5. Check the boxes beneath the Days of the Week on which the rule should be active.
  6. Select the state of the intrusion area between Armed, Disarmed or both.
  7. Active Alert (Optional) - Check the Active Alert box to add the alert to the Active Alert Dashboard and tag it as an Active Alert in email notifications.
  8. Send To 3rd Party Integration (Optional) - Check the Send To boxes to send the alert to the associated 3rd party integration.
  9. Click Save.
Defining an Alert Rule: Access Control (Trouble)

Access Control Rule Definition.png

  1. Under the Door Status Event Group, choose Door Forced Open or Door Held Open as the Event Type. For Panel Connection, Panel Tamper is the Event Type. Any combination of the three events can be added to the rule. The rule is always enabled.
  2. Active Alert (Optional) - Check the Active Alert box to add the alert to the Active Alert Dashboard and tag it as an Active Alert in email notifications.
  3. Send To 3rd Party Integration (Optional) - Check the Send To boxes to send the alert to the associated 3rd party integration.
  4. Click Save.
Adding Recorders, Cameras, or Sensors to an Alert Rule
  1. Click Recorders, Cameras, or Sensors on the navigation sidebar.

Recorders tab.png Cameras tab.png Sensors tab.png

  1. Click Add Recorder, Add Recorder Group Add Camera or Add Sensor.

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  1. Click the Add button next to each device you'd like to be included in the Alert.

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NOTE: To apply the rule to every Recorder, check the box next to Automatically include all recorders in this Alert Rule.

  1. Click Select when finished.

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Add Users to an Alert Rule

NOTE: Adding Users to a rule automatically grants them permission to view alerts for cameras and recorders they have access to based on their User Group permissions.

  1. Click Users/Notifications on the left-hand menu.

Users Notifications tab.png

  1. Click Add User or Add Group.

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  1. Click + next to each User or Group to send emails and push notifications when the alert is triggered.

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  1. Click Add when finished.

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NOTE: To receive email, push or client alert notifications, the Email Alert, Push Alert or Client Alert box must be checked. Simply adding a user only gives them access to see this alert’s history. See Alert Notifications for details.

Deleting an Alert Rule or Updating, Disabling, Clearing All Active Alerts
  1. Click General Info on the navigation sidebar.

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  1. Edit the Name and Description as desired.

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  1. Click Disable Rule to turn the Alert Rule off without deleting it.
  2. Click Delete Rule to permanently remove the Alert Rule and delete all history associated with it.
  3. Click Clear All Active Alerts to permanently remove only the Active Alerts from the history associated with the Alert Rule.
  4. Click Save when finished.

NOTE: The Name given to an alert will appear as the subject line of email notifications sent by that alert.

Email Alert Notifications

Email alerts will be sent based on any intrusion, or access control event. Any User or User Group checked to receive email alerts for an event, are notified with Account, Recorder, Integration, Camera, Reader, Username, User ID, Date and Time information as well as a thumbnail image and links that allow additional Event monitoring.

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