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OpenEye Knowledge Base


OpenEye's location feature aligns device management with the physical areas where your devices are installed. Locations and all devices associated with a specific location can be configured in Management > Locations > Locations.

Management dropdown Locations Locations.png

View Locations and Devices

Clicking on a location on the left-hand side menu displays the devices added to that location.

Locations list.png    

The location and device icons will display in different colors based on their status:

  • Green: All child devices are connected and operational.
  • Orange: A child device fails to connect.
  • Red: All child devices are disconnected.
  • Gray: The location has been archived.
  • White: An empty location.

NOTE: Hide or Show Out of Service devices by clicking on the three dots and clicking on Show Out of ServiceLocation Show Out of Service.png

Search Locations
  1. Enter a search term in the search bar.
  2. Choose to include Locations, Recorders, Cameras, and Nested Results in the search by checking the boxes.

Locations and devices that match will appear in Search Results.

Locations Search.png

NOTE: Hide Search Results to view the full list of locations and devices without deleting the last search. Show Search Results to view the last search.

Locations Show Search Results.png

Create Location
  1. Click the plus icon to Create a New Location.

Create a New Location button.png

  1. Enter a Location Name.

Create a New Location popup.png

  1. Click CreateCreate button.png 

The new location should appear on the left-hand device menu.

General Info

Enter, edit, and view the Location Address information associated with a location.

Location General Info.png

Click on the tab on the Locations page to view General Info:

Location Name: The name of the location

Location Custom ID: A manually assigned ID for internal organization

Location ID: An automatically generated ID

Address, City, State/Province, Country, Postal Code: Address for the customer account

Location manager: Manually given name

NOTE: You can select to Delete or Save a location after clicking Delete Location.

Locations Confirm Deletion popup.png

  • Delete: This option will delete the location and all associated events and alerts. All devices contained in this location will also be deleted.
  • Save: This option will not delete the location or its devices but instead mark them "Out of Service." This will ensure that access to its data can continue to be managed.
Remote Connections

Check the boxes to choose the connection types for the devices on the location.

Location Remote Connections.png

Click on the tab on the Locations page to view Remote Connections:

Inbound HTTP/HTTPS Traffic: Allows non-web services initiated inbound HTTP and HTTPS connections to the recorder. ie. allows web browser connections on the same LAN as the recorder using the recorder IP address, recorder connections added manually to Command Station, etc. Only applies to Recorder version 2.3 and greater.

Direct Connect: Configure this option when using a static External IP Address to connect to the recorder. This will send video directly from the recorder to the client and bypass Web Services. Using this option may require port forwarding configuration.

LAN Smart Forwarding: When the recorder and client are both on the same LAN, Web Services attempts to send the video directly from the recorder to the client. This feature is ON by default because it can improve video playback performance in many circumstances.

Enable Domain Redirect: Redirect over HTTPS in LAN Smart Forward mode to a pre-selected domain name with a valid CA signed certificate imported into the recorder.

Peer to Peer: Web Services will provide the client and recorder information needed for the client to connect directly to the recorder. This allows video to be streamed direct.

Relay: This connection method transfers video from the recorder to the client by relaying it through the Web Services servers.

WebRTC (Web Real-Time Communication): This connection method transfers video directly form the recorder to the client when WebRTC is available.

Web Connect Region: Web Connect servers are available in multiple regions to provide the fastest possible connection to your recorder. This region is set by default and is typically not necessary to change.


View the camera list for a location. Check Health Events to receive alerts for camera status changes.

Location Cameras.png

Click on the tab on the Locations page to view Cameras.

Cameras associated with a Location are listed by Camera Name, Camera ID, Camera External ID and Status. A notification appears when any camera is Disabled or Out-of-Service. Disabled or Out-of-Service cameras will remain visible on the recorder if the Visible box is checked. Clicking the X next to Status will remove the camera from the recorder. Unchecking Health Events removes a camera from all health alerts and health reports. The camera functions normally for all other alerts and reports.

Rearrange Cameras

  1. To rearrange the camera order in the Cameras list, click Rearrange.
  2. Click the 6 dot icon and drag the camera to a new location in the list.

Locations Cameras List Move Camera.png

  1. Click Done.

NOTE: The order of the cameras in this list will determine the order the cameras appear under Locations in the OWS Video Player.

General Info

Enter, edit, and view the information associated with a recorder.

Recorder General Info.png

Select a device, and click on the tab to view General Info:

Recorder Name: The name of the recorder

Recorder Custom ID: A manually assigned ID for internal organization

Immix Integration ID: ID for Immix Integrations

Serial Number: Serial Number of the recorder

Software Version: Software version currently installed on the recorder

NAT Traversal Mode: NAT Traversal Mode will always be Automatic except when Direct Connect is configured

Recorder Device ID: Recorder Device ID is used for 3rd party integration

NOTE: Clicking Delete will also delete all associated events and alerts.

NOTE: Use the Move dropdown to move the recorder to a Different Location or a Different Account.

Move button.png

Quick Links

Go to Device Setup: Go to Recorder Settings for the selected recorder.


Support provides recorder diagnostic information, a reboot option, and a connection code entry field to allow technical support to remotely access your recorder. 

Locations Recorder Support Applications Logs.png

Select a device, and click on the tab to view Support:

Remote Assist Session: If working with Technical Support and they are unable to connect to the recorder using Web Connect, they can attempt to initiate a remote session from this menu. Technical Support will provide a code. Once entered, Connect allows support to temporarily take control of the recorder to remotely resolve issues.

Reboot the Recorder: Reboot will restart the recorder. If the recorder is accepting communications from OWS but not allowing users to connect, this will send a reboot command to the recorder. If the site network is having issues, or the recorder is in a failed state, it may never complete.  

Device Application Logs: Download recorder application logs for support purposes. 

Diagnostic Information: This gives a quick snapshot of information relating to communication back and forth between the recorder and OWS. Seeing numbers here is a good thing, what you don’t want to see is 0s or a blank field. That would indicate that we are unable to communicate with the NVR. 

  • Recorder Last Active: This refers to the last time OWS received any data from the recorder.  

  • Recorder Last Registered: This refers to the most recent time the recorder initiated a connection with the OWS relay servers. Units that are online but idle (no connections streaming video) should refresh this connection periodically. This time will continue to climb with active connections over the OWS relay such as a connection via Command Station Desktop Client streaming video. 

  • Recorder Last Response: This shows how recently the recorder processed and replied to a request over the OWS relay. If the recorder is idle or no connections are active, this may return “Not Yet Occurred This Session”. 

  • Recorder Response Sequence: This is the number of successful replies the recorder has made to requests sent over OWS. If “Recorder Last Response” has not occurred, this will not either.  

  • Session Request Sequence: This tracks the number of requests sent to the recorder over the OWS relay. Comparing to “Recorder Last Response” can show if the NVR is falling behind on fulfilling OWS relay requests. 

Configuration Files

The configuration files are automatically collected from the recorder every 7 days and after performing a software update. A manual backup of the configuration can be performed from the recorder System Settings. You can download these files and import them into the recorder to restore a previous configuration.

Recorder Configuration Files.png

Select a device, and click on the tab to view Configuration Files.

Software Updates

If a software update is available, the Version available will be listed. Click Release Notes to view what is included in the available version. Click Install to update software.

Locations Software Update.png

General Info

Enter, edit, and view the information associated with a camera.

Camera General Info.png

Select a device, and click on the tab to view General Info:

Camera Name: Customizable camera name, seen on the list and in the Live Screen.


IP Address: View or change Camera IP address.

MAC Address: Displays the MAC address of the IP device.

Manufacturer: Manufacturer of the camera.

Model: Model of the camera.


Integration ID: Integration ID is the channel number used in 3rd party integrations over the API.

Camera ID: Camera ID is used for 3rd party integration.

Reference Image

Load Image: Update the reference image for this camera to the current live view.

Quick Links

View Live Video: Open live video for the camera in the OWS Video Player.

Go to Camera Configuration: Go to Camera Settings for the selected camera.

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