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Automatic Software Updates

Automatic updates to OpenEye Web Services streamline the software update process, eliminating manual intervention and ensuring seamless delivery directly to your system so its always up-to-date.

Reduce IT and operations overhead with OpenEye Web Services (OWS) automatic software updates, a tool for managing your security system, simplifying compliance, and bolstering cybersecurity. These automatic updates of OWS streamline the update process, eliminating manual intervention and ensuring seamless delivery directly to your system so it's always up-to-date. 

NOTE: Automatic Software Updates is currently available as a beta. If you would like to have this feature before its official rollout in February of 2025, please reach out to your OpenEye Sales Representative for additional details.  

Additional Resources

Automatic Software Updates FAQs Coming Soon | Recorders Software Updates Coming Soon

Cloud Camera Software Updates | Manual Software Updates 

 

Add New Policy
  1. Go to Management > Software Updates.

Management Software Updates dropdown.png

  1. Click Add New Policy.

Add New Policy Button.png

  1. Enter a Name and Description for the new policy, and click CreateCreate button.png

Software Updates New Software Update Policy popup.png

The created policy will show in the policy list.

Software Updates Policy List.png

Edit Policy

Click on Edit Policy to view and make changes to the Locations, Schedules, Software Release Level, and General Info associated with a policy.

Software Policy menu.png

Locations

After adding a new policy, you can Add Location, Add Location Group, and Add Recording Device to receive automatic software updates.

Software Policy Locations.png

  1. Click Add Location, Add Location Group, or Add Recording Device.

Add Location button.png Add Location Group button.png Software Policy Add Recording Device button.png

  1. Click Green Plus button.png next to the location, location group. or recording device you want to add.
  2. Click Select.

Select button.png

The added location, location group, or recording device will appear in the list.

NOTE: Click X to delete a Location, Location Group, or Recording Device from a policy.

Schedules

Create a schedule for the locations and devices associated with a policy to be updated.

NOTE: Additional scheduling options, including Delay Software Updates, are only available for certain licensing types.

Software Policy Schedule.png

System updates can often necessitate a restart, during which time the device will not be recording. All schedules require a minimum of three days per week, and four-hours per day. Each day operates on its own timeframe, aligned with the device's local time.

  1. Click the clock icon to select a Start Time and End Time for the automatic update.
  2. Check the days of the week for the automatic update.

NOTE: Click the plus icon Green Plus button.png to add additional schedule times and days for the automatic update. Click X to delete scheduled times and days. 

  1. Select a number for how many devices can get updated in a batch.
  2. Select a number for the failure threshold that needs to occur before software updates are temporarily paused for 5 days.
  3. Check Delay Software Updates and select a number of days after release before deploying software to the devices in this policy.
  4. Click Save.
Software Release Level

Select either General Release or Limited Release to apply to all devices in the policy, then click Save.

Software Policy Software Release Level.png

NOTE: General Release is the default software release level.

General Info

Change the Name and Description of the policy. Click Delete to remove the policy permanently or Disable to stop the policy from applying software updates without removing it. Click Save to apply changes. 

Software Policy General Info.png

NOTE: When an automatic software updates policy is enabled, the Recorder List will no longer show available versions.

NOTE: When an automatic software updates policy is enabled, System Settings > Software Upgrade in OWS Server Software will no longer allow you to manually check for updates. A Software updates are managed by a policy displays instead.

System Settings Software Upgrades.png 

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