Automatic Software Updates
Reduce IT and operations overhead with OpenEye Web Services (OWS) automatic software updates, a tool for managing your security system, simplifying compliance, and bolstering cybersecurity. These automatic updates of OWS streamline the update process, eliminating manual intervention and ensuring seamless delivery directly to your system so it's always up-to-date.
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Additional Resources
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Automatic Software Updates Re-deployment Schedule
Beginning May 12, 2025, OpenEye will begin a phased rollout of automated updates for devices running outdated versions of the OpenEye Web Services (OWS) server software. Updates will be applied in accordance with the configurations of the specific policy to which a device is assigned.
Important Details
- OpenEye will begin a phased update of recorders between versions 3.0.2.209 and 3.2.5.222.
Specifications
| PHASE | Version Range | Estimated Start Date |
|---|---|---|
| Phase 1 | 3.0.2.209 - 3.0.4.24 | 5/12/2025 |
| Phase 2 | 3.0.5.11 - 3.0.5.11 | 5/26/2025 |
| Phase 3 | 3.0.6.311 - 3.1.5.28 | 6/9/2025 |
| Phase 4 | 3.1.6.168 - 3.1.7.187 | 6/23/2025 |
| Phase 5 | 3.1.8.189 - 3.1.8.189 | 7/7/2025 |
| Phase 6 | 3.1.9.228 - 3.2.1.35 | 7/21/2025 |
| Phase 7 | 3.2.2.58 - 3.2.4.166 | 8/4/2025 |
| Phase 8 | 3.2.5.222 - 3.2.5.222 | 8/18/2025 |
- Devices running server software below version 3.0 will be temporarily excluded from automated updates.
- Users are requested to manually update server software and Linux OS (if applicable) before August 1, 2025.
- Automated software updates will be enabled in late August 2025 for any devices continuing to run outdated software.
NOTE: A list of all devices and their software version can be located by viewing the Inventory Report within OWS.
Based on your feedback, OpenEye has implemented the following updates to improve the automated software updates experience:
- Expanded Update Controls
- All users can now access the Delay Software Updates feature, regardless of license type.
- All users can now modify batch sizes and set policy pause thresholds, regardless of license type.
- All users can now create an unlimited number of software update policies, regardless of license type.
- All new release versions will be available for users to install manually prior to their automated deployment date.
- Default Policy Updates
- The default schedule for user-created update policies has been adjusted to exclude Saturday and Sunday by default.
- OS Update Enhancements
- Users can now manually update the Operating System for OpenEye Linux recorders through OWS.
- System Health
- A “Device Offline After Update” health alert event type will be added to the default health alert for all accounts
Following the successful completion of this phased rollout, automated software updates will resume normal operation for all devices.