Alarm.com Integration Instructions

Enable Alarm.com in OWS

Go to Integrations in the End User Portal.

1. Select Alarm.com and then click Next.

2. To make changes to the Integration, click Edit from Manage Integration.

3. In Connected Accounts, click Add Account to receive a token to enter in your Alarm.com account.

NOTE: Access Tokens are good for 24 hours. New tokens can be created at any time, including before a previous token has expired. Each new token will be usable for 24 hours upon creation.

4. Enter the Access token in the Alarm.com Partner Portal.

5. Once the accounts are linked, Account / Location Mapping allows user to map locations to the 3^rd party account. Select the dropdown on the Account Name and select Add Location.

6. Select the add icon next to the location name in the Add Location popup, then Select. Added locations will be listed under Location Name.

7. Device / Camera Mapping allows user to map cameras to the 3rd party devices available. Select the dropdown on a Device Name and Add Camera.

8. Select the add icon next to the camera name in the Select Camera popup, then Select. Added cameras will be listed under Camera Name.

9. Click Enable Alarm.com Integration in General Settings to enable, disable or remove the integration.

NOTE: Last Successful Sync shows the last time and date OWS successfully synced with the linked account.

NOTE: Last Event Received shows the last time and date OWS received an event from the account.

Create a New Intrusion Alert Rule

Select one of the Access or Intrusion Alert Types when Creating a New Alert Rule:

• Access Alerts are alerts based on access control readers or trouble events. You can generate alerts based on access being granted to an area, access being denied to an area and door status. Access Alerts include Door Access and Access Control.
• Intrusion Alerts are alerts based on panel status. You can generate alerts based on areas being armed, disarmed or late to arm, intrusion alarms and the panel/device connection state.
• Intrusion Sensor are alerts based on sensor events. You can generate alerts based on areas being armed, disarmed, or both armed and disarmed.

When creating an Alert Rule, Event Types further define when an event notification will be sent. More than one type can be added when creating a rule.

Door Access Event Types
Event Group	Event Type
Access Denied	All Event Types
	Invalid Code
	To Area Not Exited
	To Area Outside Schedule
	To Armed Area
	To Door
	To Unauthorized Area
	Unspecified
Access Granted	Granted
Door Status	Door Opened

 

Access Control Event Types
Event Group	Event Type
Door Status	Door Forced Open
	Door Held Open
Panel / Device	Device Tampering

 

Intrusion Event Types
Event Group	Event Type
Area	Armed
	Disarmed
	Late to Arm
Panel / Device	Device Timeout
Intrusion Alarm	All Event Types
	Intrusion - Day
	Intrusion - Exit
	Intrusion - Night
	Emergency Alarm
	Fire Alarm
	Panic Alarm
	Supervisory Alarm
	Intrusion Alarm

 

Defining an Alert Rule: Door Access

1. Choose Access Denied, Access Granted or Door Status from the Event Group and then an Event Type from the dropdown menu.
2. Choose Include all cardholders -or- Select specific cardholders and Add Users to limit the rule to specific cardholders.
3. Choose Include all readers -or- Select specific readers and Add Reader to limit the rule to specific readers.
4. Enter the Time of Day ranges that this rule should be active for.
5. Check the boxes beneath the Days of the Week on which the rule should be active.
6. Select the state of the intrusion area between Armed, Disarmed or both.
7. Active Alert (Optional) - Check the Active Alert box to add the alert to the Active Alert Dashboard and tag it as an Active Alert in email notifications.
8. Send To 3rd Party Integration (Optional) - Check the Send To boxes to send the alert to the associated 3rd party integration.
9. Click Save.

NOTE: Go to How to Add Cardholders to an Alert Rule for more information.

Defining an Alert Rule: Access Control (Trouble)

1. Under the Door Status Event Group, choose Door Forced Open or Door Held Open as the Event Type. For Panel/Device, Device Tamper is the Event Type. Any combination of the three events can be added to the rule. The rule is always enabled.
2. Active Alert (Optional) - Check the Active Alert box to add the alert to the Active Alert Dashboard and tag it as an Active Alert in email notifications.
3. Send To 3rd Party Integration (Optional) - Check the Send To boxes to send the alert to the associated 3rd party integration.
4. Active Relay on originating device (Optional) - Check to enable and add the numeric relay numbers.
5. Click Save.

Defining an Alert Rule: Intrusion

1. Choose Area, Panel/Device or Zone Alarm from the Event Group and then an Event Type from the dropdown menu.
2. Enter the Time of Day ranges that this rule should be active for.

3. Check the boxes beneath the Days of the Week on which the rule should be active.
4. Active Alert (Optional) - Check the Active Alert box to add the alert to the Active Alert Dashboard and tag it as an Active Alert in email notifications.
5. Send To 3rd Party Integration (Optional) - Check the Send To boxes to send the alert to the associated 3rd party integration.
6. Click Save.

NOTE: All Area Event Group types can be added to the same rule or as separate rules. An alert will be generated when the panel becomes Armed, Disarmed, or Late to Arm during the applied times.

Adding Locations to an Intrusion Alert Rule

1. Click Locations on the navigation sidebar.
2. Click Add Location.
3. Click the Add icon next to each Location to be included in the Alert.

NOTE: To apply the rule to every Location, click Select All.

4. Click Select when finished.

Defining an Alert Rule: Intrusion Sensor

1. For Duration, manually enter a threshold in seconds that the armed state must exceed to generate an alarm.
2. Enter the Time of Day ranges that this rule should be active for.

3. Check the boxes beneath the Days of the Week on which the rule should be active.
4. Select Armed and Disarmed, Armed or Disarmed from the Intrusion Area Armed dropdown for the state that generates the alert.
5. Active Alert (Optional) - Check the Active Alert box to add the alert to the Active Alert Dashboard and tag it as an Active Alert in email notifications.
6. Click Save.

Adding Sensors to an Intrusion Sensor Alert Rule

1. Click Sensors on the navigation sidebar.
2. Click Add Sensor.
3. Click the add icon next to each Sensor to be included in the Alert.

NOTE: To apply the rule to every Sensor, click Select All.

4. Click Select when finished.

Add Users to an Alert Rule

Adding Users to an Alert Rule will enable those users to receive notifications. 

Updating, Disabling, or Deleting an Alert Rule

Updating, Disabling, or Deleting an Alert Rule can be done at any time after creating an Alert Rule.

Link Alarm.com Account with OWS

Users will be able to view video from the Alarm.com Activity page without being prompted to log in if their accounts are linked.

Link accounts from Alarm.com:

If you are already in the Alarm.com Activity page, but not yet logged into OWS, you will be prompted to log in. 

1. After logging in to OWS, click Link Accounts.

2. The accounts can then be linked in the user profile page. See the next steps below in Link accounts in OWS.   

Link accounts in OWS:

1. Click on your username in the upper right-hand corner, and then click User Profile.

2. Enter the same Alarm.com User ID used to log in to the Alarm.com account.

The user will now automatically log in whenever they follow a link from Alarm.com to OWS.

Alarm.com Mobile App

Events are also viewable on the Alarm.com Mobile App. To view an OWS event, tap the cloud icon to open the associated video in the OpenEye App.