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OpenEye Knowledge Base

Alarm.com Integration Instructions

Requirements

Alarm.com customer accounts need a Service Package of either "Commercial" or "Commercial Plus" and have "OpenEye Cloud Connect" added to the service package in order to link Alarm.com accounts to OWS.

ADC Change Service Package.png

ADC OE Cloud Connection.png

OWS Configuration
Enable Alarm.com in OWS

Go to Integrations in the End User Portal.

  1. Select Alarm.com and then click Next.

ADC Add Integration Popup Menu.png

  1. To make changes to the Integration, click Edit from Manage Integration.

ADC Edit Integration.png

  1. In Connected Accounts, click Add Account to receive a token to enter in your Alarm.com account.

ADC Connected Accounts.png

NOTE: Access Tokens are good for 24 hours. New tokens can be created at any time, including before a previous token has expired. Each new token will be usable for 24 hours upon creation.

ADC Add New Account Token.png

  1. Enter the Access token in the Alarm.com Partner Portal.

ADC Partner Portal.png

  1. Once the accounts are linked, Account / Recorder Mapping allows user to map recorders to the 3rd party account. Select the dropdown on the Account Name and select Add Recorder.

ADC Manage Integrations Add Recorder.png

  1. Select the add icon next to the recorder name in the Select Recorders popup, then Select. Added recorders will be listed under Recorder Name.

Select Recorder for Integration.png

ADC Account Recorder Mapping.png

  1. Device / Camera Mapping allows user to map cameras to the 3rd party devices available. Select the dropdown on a Device Name and Add Camera.

ADC Manage Integrations Add Camera.png

  1. Select the add icon next to the camera name in the Select Camera popup, then Select. Added cameras will be listed under Camera Name.

Select Cameras Popup.png

ADC Device Camera Mapped Add Camera.png

  1. Click Enable Alarm.com Integration in General Settings to enable, disable or remove the integration.

ADC General Settings.png

NOTE: Last Successful Sync shows the last time and date OWS successfully synced with the linked account.

NOTE: Last Event Received shows the last time and date OWS received an event from the account.

OWS Alert Configuration
Create a New Intrusion Alert Rule

Select one of the Access or Intrusion Alert Types when Creating a New Alert Rule:

  • Access Alerts are alerts based on access control readers or trouble events. You can generate alerts based on access being granted to an area, access being denied to an area and door status. Access Alerts include Door Access and Access Control.
  • Intrusion Alerts are alerts based on panel status. You can generate alerts based on areas being armed, disarmed or late to arm, intrusion alarms and the panel/device connection state.
  • Intrusion Sensor are alerts based on sensor events. You can generate alerts based on areas being armed, disarmed, or both armed and disarmed.

ADC Access and Intrusion Alert Rule Pop Up.png

When creating an Alert Rule, Event Types further define when an event notification will be sent. More than one type can be added when creating a rule.

Door Access Event Types  
Event Group Event Type
Access Denied All Event Types
  Invalid Code
  To Area Not Exited
  To Area Outside Schedule
  To Armed Area
  To Door
  To Unauthorized Area
  Unspecified
   
Access Granted Granted
   
Door Status Door Opened

 

Access Control Event Types  
Event Group Event Type
Door Status Door Forced Open
  Door Held Open
   
Panel / Device Device Tampering

 

Intrusion Event Types  
Event Group Event Type
Area Armed
  Disarmed
  Late to Arm
   
Panel / Device Device Timeout
   
Intrusion Alarm All Event Types
  Intrusion - Day
  Intrusion - Exit
  Intrusion - Night
  Emergency Alarm
  Fire Alarm
  Panic Alarm
  Supervisory Alarm
  Intrusion Alarm

 

Defining an Alert Rule: Door Access
  1. Choose Access Denied, Access Granted or Door Status from the Event Group and then an Event Type from the dropdown menu.
  2. Choose Include all cardholders -or- Select specific cardholders and Add Users to limit the rule to specific cardholders.
  3. Choose Include all readers -or- Select specific readers and Add Reader to limit the rule to specific readers.
  4. Enter the Time of Day ranges that this rule should be active for.
  5. Check the boxes beneath the Days of the Week on which the rule should be active.
  6. Select the state of the intrusion area between Armed, Disarmed or both.
  7. Active Alert (Optional) - Check the Active Alert box to add the alert to the Active Alert Dashboard and tag it as an Active Alert in email notifications.
  8. Send To 3rd Party Integration (Optional) - Check the Send To boxes to send the alert to the associated 3rd party integration.
  9. Click Save.

ADC Door Access Rule Definition.png

Defining an Alert Rule: Access Control (Trouble)
  1. Under the Door Status Event Group, choose Door Forced Open or Door Held Open as the Event Type. For Panel/Device, Device Tamper is the Event Type. Any combination of the three events can be added to the rule. The rule is always enabled.
  2. Active Alert (Optional) - Check the Active Alert box to add the alert to the Active Alert Dashboard and tag it as an Active Alert in email notifications.
  3. Send To 3rd Party Integration (Optional) - Check the Send To boxes to send the alert to the associated 3rd party integration.
  4. Click Save.

ADC Access Control Rule Definition.png

Defining an Alert Rule: Intrusion
  1. Choose Area, Panel/Device or Zone Alarm from the Event Group and then an Event Type from the dropdown menu.
  2. Enter the Time of Day ranges that this rule should be active for.

ADC Intrusion Rule Definition.png

  1. Check the boxes beneath the Days of the Week on which the rule should be active.
  2. Active Alert (Optional) - Check the Active Alert box to add the alert to the Active Alert Dashboard and tag it as an Active Alert in email notifications.
  3. Send To 3rd Party Integration (Optional) - Check the Send To boxes to send the alert to the associated 3rd party integration.
  4. Click Save.

NOTE: All Area Event Group types can be added to the same rule or as separate rules. An alert will be generated when the panel becomes Armed, Disarmed, or Late to Arm during the applied times.

Adding Recorders to an Intrusion Alert Rule
  1. Click Recorders on the navigation sidebar.
  2. Click Add Recorder.
  3. Check the box next to each Recorder to be included in the Alert.

Add a Recorder to a Rule.png

NOTE: To apply the rule to every Recorder, check the box next to Automatically include all recorders in this Alert Rule.

  1. Click Add when finished.
Defining an Alert Rule: Intrusion Sensor
  1. For Duration, manually enter a threshold in seconds that the armed state must exceed to generate an alarm.
  2. Enter the Time of Day ranges that this rule should be active for.

ADC Intrusion Sensor Rule Definition.png

  1. Check the boxes beneath the Days of the Week on which the rule should be active.
  2. Select Armed and Disarmed, Armed or Disarmed from the Intrusion Area Armed dropdown for the state that generates the alert.
  3. Active Alert (Optional) - Check the Active Alert box to add the alert to the Active Alert Dashboard and tag it as an Active Alert in email notifications.
  4. Click Save.
Adding Sensors to an Intrusion Sensor Alert Rule
  1. Click Sensors on the navigation sidebar.
  2. Click Add Sensor.
  3. Check the box next to each Sensor to be included in the Alert.

ADC Add Sensor Popup.png

NOTE: To apply the rule to every Sensor, check the box to Sensor Name.

  1. Click Add when finished.
Add Users to an Alert Rule

Adding Users to an Alert Rule will enable those users to receive notifications. 

Updating, Disabling, or Deleting an Alert Rule

Updating, Disabling, or Deleting an Alert Rule can be done at any time after creating an Alert Rule.

Alert History

In OWS, select Alerts Alert History. Here you will find all Alert events created by associated recorders that have rules assigned.

Hovering over the camera icon will show a snapshot of the video clip before viewing it. By selecting view, you will be taken to the video created by the camera associated with that event.

Show Filters Access / Intrusion User allows users to filter by the users/cardholders for Alarm.com integrated events.

ADC Access Intrusion User Filter.png

Events are also viewable on the Alarm.com Activity page with a link to the associated video.

ADC Activity.png

Alarm.com Mobile App

Events are also viewable on the Alarm.com Mobile App. To view an OWS event, tap the cloud icon to open the associated video in the OpenEye App.

ADC+OE Mobile.png     ADC Mobile Camera View.png

Email Alerts

Email alerts will be sent based on any intrusion, or access control event. Any User or User Group checked to receive email alerts for an event, are notified with Account, Recorder, Camera, Date and Time information as well as a thumbnail image and links that allow additional Event monitoring.

ADC Email Notification.png

Supported Event Types / OWS Alert Mapping

The same events in OWS are also viewable in the Alarm.com app. The name of some of the events may appear different between OWS and Alarm.com.

ADC Partner Portal.png

Access Control Event Types
OWS Alert Rule OWS Alert Type Alarm.com Event Type
Door Access Access Granted Door Accessed
Door Access Access Granted Door Accessed Double Swipe
Door Access Access Granted Access Control Exit Button Pressed
     
Door Access Access Denied Unknown Card Format Read
Door Access Access Denied Access Attempt Failed
Door Access Access Invalid PIN Reason Invalid PIN
Door Access Access Invalid Time Reason Invalid Time
Door Access Access Invalid Level Reason Never Allowed
Door Access Access Invalid Level Reason Unknown Card Format
Door Access Access Invalid Level Reason Deactivated Card
Door Access Access Invalid Level Reason Before Activation Date
Door Access Access Invalid Level Reason After Expiration Date
Door Access Access Invalid Level Reason Credential Not Saved
Door Access Access Invalid Location Reason Invalid Facility Code
     
Door Access Door Opened Opened
- Door Closed Closed
     
Access Control Door Forced Open Door Forced Open
Access Control Door Held Open Door Held Open

 

Intrusion Event Types
OWS Alert Rule OWS Alert Type Alarm.com Event Type
Intrusion Area Armed Armed Stay
Intrusion Area Armed Armed Away
Intrusion Area Armed Armed Night
     
Intrusion Area Late to Arm Arming Failed
Intrusion Area Late to Arm Arming Supervision Fault
     
Intrusion Area Disarmed Disarmed
     
Intrusion Timeout Device Power Failure
Intrusion Timeout Device Panel Not Responding
Intrusion Timeout Device Panel Comm Failure
     
Intrusion Panic Alarm Duress
Intrusion Panic Alarm Aux Panic
Intrusion Panic Alarm Aux Panic in App
Intrusion Panic Alarm Police Panic
Intrusion Panic Alarm Police Panic in App
Intrusion Panic Alarm Police Panic Silent in App
Intrusion Panic Alarm Police Panic Suspected Alarm
Intrusion Panic Alarm Aux Panic Suspected Alarm
     
Intrusion Fire Alarm Fire Panic Pending Alarm
Intrusion Fire Alarm Fire Panic Suspected Alarm
Intrusion Fire Alarm Fire Panic
Intrusion Fire Alarm Fire Panic in App
Intrusion Fire Alarm Fire Alarm
     
Intrusion Intrusion Alarm Pending Alarm
Intrusion Intrusion Alarm Suspected Entry Delay Alarm
Intrusion Intrusion Alarm Suspected Alarm
Intrusion Intrusion Alarm Zone Alarm
     
Intrusion Sensor Door Opened Sensor Opened
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