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How to check if a HDD health alert is a False Positive


To verify a HDD Health alert please do the following:

  1. Obtain the event type of the alert,
    • If the event type is a Hard Drive SMART error, the error is due to physical problems with the drive, and the drive will need replacing.
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    • If the event type is Hard Drive Missing or Failed, begin by identifying the missing drive and rebooting the recorder. If the missing drive returns after a power cycle, only replace the drive if it continues to go missing.
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    • If the event type is either Hard Drive Area Permissions Error or Hard Status Drive Error, start by rebooting the recorder.
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  2. Once the recorder is back up, log in, and access the Storage tab by entering the setup menu and selecting System Settings. The Storage tab will display all hard drives connected to the recorder. Click the Save button in the lower right corner to refresh the connection to the drives.


If the Hard Drive Permissions Error or Hard Drive Area Status Error continues after refreshing the connection, please reach out to OpenEye Technical Support for further troubleshooting.


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