OpenEye Web Services (OWS) Error Messages
End Users may receive error messages in OpenEye Web Services. Use the reference below for further explanation as to the cause of the error when troubleshooting.
| Error Message | Cause of Error |
|---|---|
| The Alarm.com user ID could not be saved. Visit your User Profile settings to complete setup. | Occurs when attempting to link an Alarm.com user ID to an OWS account fails due to API errors or invalid credentials. |
| The Alarm.com User ID is already taken by ${0} | Triggered when trying to enable SSO with an Alarm.com User ID that is already associated with another user account. |
| You do not have sufficient storage to save this clip. | Appears when a user attempts to save/promote an alert video clip but their account has exceeded storage quota limits. |
| This user does not have permission to use this option. | Shown when a user attempts an action that they lack permissions for within alert group configuration or management. |
| Alert rule was not successfully updated. | Triggered when saving changes to an alert rule/group fails due to validation errors or server communication problems. |
| Could not add Audio Device. Please try again. | Occurs when adding an audio device to a Cloud Camera fails because device info is missing, credentials aren’t verified, or server connection fails. |
| Unable to display updated device list. Please manually reload the page. | Appears after adding/removing audio devices when the UI cannot refresh the device list due to API errors. |
| Model already exists. | Triggered when an administrator tries to add a camera model to the audio-only whitelist that already exists. |
| Could not remove Audio Device. Please try again. | Occurs when attempting to remove an audio-only device association fails due to backend or permission issues. |
| Authentication failed. | Shown when integration authentication fails due to invalid credentials or token expiration. |
| Failed to update camera image. | Triggered when updating a camera image fails due to network, server, or permission issues. |
| Invalid QR code scan | Appears when scanning a camera QR code produces invalid or unrecognizable data. |
| An error occurred while exporting the design. | Occurs when exporting a project configuration fails during generation or download. |
| Some settings may not have saved. | Triggered when saving customer or account settings fails due to validation or server issues. |
| Unable to delete configuration file. | Appears when deleting a configuration file fails due to server, permission, or missing file issues. |
| Unable to download configuration file. | Occurs when downloading a configuration file fails due to network or server errors. |
| Device not found. | Triggered when attempting operations on a device that no longer exists or cannot be located. |
| Error fetching Device System Logs | Appears when fetching system logs fails due to connectivity or device errors. |
| Failed to sync access control entities for an unknown reason. | Shown when access control integration sync fails for unidentified reasons. |
| Error | Generic fallback error message used when no specific message is available. |
| There was a problem communicating with the server. | Triggered by network issues, server timeouts, or backend unavailability. |
| There was a problem copying the link. You may have to manually copy from the address bar, or try again. | Occurs when the browser clipboard API fails to copy a link. |
| An error occurred. Please try again. | Generic retry message for transient failures. |
| Oops! Something went wrong. | Fallback error for unexpected exceptions. |
| An unexpected error occurred during SSO login. | Appears when the SSO authentication flow encounters an unexpected error. |
| An error occurred. | Generic dialog title used when context is unavailable. |
| Error saving search | Triggered when saving event search filters fails due to server or connection problems. |
| Error adding folder | Occurs when creating a new folder fails due to server, network, permission, or database issues. |
| Error deleting saved search | Appears when deleting a saved search or folder fails due to server errors. |
| Export failed to complete. Please try again or reach out to support for assistance. | Triggered when export operations fail during processing or file generation. |
| Could not submit feedback. Please try again. | Occurs when feedback submission encounters errors. |
| File upload cancelled. | Shown when a system-cancelled upload occurs due to limits or errors. |
| Something went wrong, please try uploading again. | Triggered when file uploads fail due to network, type, or size issues. |
| Upload limit reached. | Appears when exceeding the allowed number of uploads. |
| Unknown error importing Associations! | Generic error when hardware association import fails. |
| Invalid File Type, File must be a .xlsx file! | Triggered when importing hardware data with the wrong file format. |
| Failed to Sync. | Occurs when synchronizing with an external integration fails. |
| Failed to Connect. | Appears when the system cannot connect to a third‑party integration. |
| Failed to add the new layout. | Occurs when saving a new layout fails due to permissions, connectivity, or configuration issues. |
| Failed to delete the layout. | Occurs when deleting a layout fails due to dependencies or server errors. |
| Unable to delete the Layout Group. | Occurs when the system cannot process layout group deletion. |
| Failed to rename the Layout Group. | Occurs when renaming a layout group fails due to conflicts, permissions, or server issues. |
| Failed to rename the layout. | Occurs when renaming a layout fails due to conflicts, locks, or server errors. |
| Unable to add Layout Group. | Occurs when creating a layout group fails due to naming conflicts or missing data. |
| Unable to move Layout Group. | Occurs when moving a layout group fails due to invalid targets or server errors. |
| Unable to rename Layout Group. | Occurs when renaming a shared layout group fails due to conflicts or permissions. |
| Failed to update the layout. | Occurs when updating layout configuration fails due to invalid data or conflicts. |
| Error sending export request | Occurs when export request submission fails due to offline devices or server errors. |
| Error sending import request | Occurs when import request submission fails due to file, device, or server issues. |
| Partial reset unsuccessful. | Occurs when a device partial reset fails due to offline status or server errors. |
| Camera reboot unsuccessful. | Occurs when a camera reboot command cannot be executed. |
| Failed to export Location Group information. | Occurs when exporting location groups fails due to server or timeout issues. |
| Failed to import Location Group changes. | Occurs when importing location groups fails due to file or parsing errors. |
| ${0} camera(s) failed to sync. | Occurs when selected cameras fail to sync due to connectivity or API issues. |
| Failed to sync properties to CHeKT. | Occurs when syncing data to the CHeKT platform fails. |
| An error occurred trying to load the markers for the floor plan. | Occurs when marker data cannot be loaded due to missing, corrupted, or server issues. |
| Device order could not be saved. | Occurs when saving device order fails due to database or network issues. |
| Camera failed to load. | Occurs when camera data cannot be retrieved due to invalid ID or connectivity issues. |
| Device actions could not be generated. | Occurs when device actions fail due to invalid IDs or server processing errors. |
| Support access is not enabled for this device or device not found for given serial number. | Occurs when TTYD access cannot be opened due to access or lookup failures. |
| Failed to create model exclusion. | Occurs when creating a model exclusion fails due to invalid data or database errors. |
| Failed to delete model exclusion. | Occurs when deleting a model exclusion fails due to references or database issues. |
| Failed to update model exclusion. | Occurs when updating a model exclusion fails due to conflicts or missing data. |
| Account move failed. Contact support. | Occurs when moving an account between partners fails due to dependencies or server errors. |
| Device id file must be a .xlsx file containing one column of device ids. | Occurs when patch deployment file format is incorrect. |
| Permissions failed to save. | Occurs when saving permission changes fails due to conflicts or server errors. |
| There was a problem creating or redirecting to the new policy. | Occurs when policy creation or redirect fails due to validation or server issues. |
| Failed to Update Reference Image. | Occurs when updating a single reference image fails due to offline devices or server errors. |
| Failed to Update Reference Images. | Occurs when bulk reference image updates fail. |
| An authentication error occurred. | Occurs when relay authentication fails due to invalid or expired credentials. |
| The recorder is offline or unable to contact the relay service. | Occurs when a relay connection cannot be established. |
| Report is unavailable. | Occurs when a report is missing, corrupted, or inaccessible. |
| Report failed to save. | Occurs when report configuration save fails due to database or permission issues. |
| Support Contact Information not Updated. | Occurs when reseller support contact updates fail due to validation or server issues. |
| Invalid Serial Number | Occurs when a serial number does not match the expected format. |
| Failed to save Account Options. | Occurs when account software release preferences fail to save. |
| Failed to save email addresses. | Occurs when notification email addresses fail validation or saving. |
| Failed to delete email address. | Occurs when an email entry cannot be removed due to database or permission issues. |
| Failed to update email address. | Occurs when updating an email address fails validation or saving. |
| Failed to delete Software Release Group. | Occurs when a release group cannot be deleted due to dependencies or permissions. |
| Failed to create requirement. | Occurs when creating a release prerequisite requirement fails. |
| Failed to delete requirement. | Occurs when deleting a prerequisite requirement fails. |
| Failed to update requirement. | Occurs when updating a prerequisite requirement fails. |
| Failed to create prerequisite. | Occurs when creating a release prerequisite fails. |
| Failed to delete prerequisite. | Occurs when deleting a release prerequisite fails. |
| Failed to update prerequisite. | Occurs when updating a release prerequisite fails. |
| Failed to save Software Release Group. | Occurs when saving release group information fails due to validation or database errors. |
| Failed to delete Release Note. | Occurs when deleting a release note fails. |
| Release notes failed to export. | Occurs when exporting release notes fails. |
| File type must be .csv, .xls, or .xlsx. | Occurs when importing release notes with an invalid file type. |
| Failed to update Release Note. | Occurs when updating a release note fails. |
| Failed to save Software Release Group. | Occurs when saving release group settings fails. |
| Failed to save Software Release Group Version. | Occurs when saving a release group version fails. |
| Something went wrong. | Generic unexpected system error. |
| Unable to remove price | Occurs when deleting a subscription price fails. |
| Error occurred while attempting to calculate prorated pricing. | Occurs when prorated pricing calculation fails. |
| An error has occurred while fetching migration status. | Occurs when migration status retrieval fails. |
| Could not update expiration Date and Time. | Occurs when temporary access expiration cannot be saved. |
| Expiration cannot be in the past | Occurs when a past expiration time is selected. |
| Invalid Phone Number | Occurs when a phone number format is invalid. |
| Failed to export user group information. | Occurs when exporting user group data fails. |
| Failed to import user group changes. | Occurs when importing user group data fails. |
| User(s) could not be added. Please try again. | Occurs when adding users to a group fails. |
| Invalid format | Generic validation error for incorrect input patterns. |
| Confirm client credentials are correct and please try again. | Occurs when Auror integration credential verification fails. |
| Unable to download video clip group ${0} | Occurs when a video clip group download fails. |
| Unable to complete group video clip download. | Occurs when group video clip downloads fail unexpectedly. |
| Error. Could not add new folder. | Occurs when creating a video clip folder fails. |
| Error. Sub-folder limit reached. | Occurs when maximum folder depth is exceeded. |
| Error. Could not delete folder. | Occurs when deleting a video clip folder fails. |
| Error. Could not move items. | Occurs when moving video clips fails. |
| Error. Could not rename folder. | Occurs when renaming a video clip folder fails. |
| Something went wrong. The selected clip(s) were not moved to the group. | Occurs when moving clips to a group fails due to server or validation issues. |