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OpenEye Knowledge Base

iOS Mobile App

Available for iOS devices, the OpenEye Mobile app is your on-the-go solution for viewing live and recorded video on your OpenEye recorders. Sign in using your OWS account and your recorders are automatically added with no additional setup necessary. Simple, hassle-free, remote access. Just download the OpenEye app in the App Store.
Live and Recorded Screens
Mobile Home Screen.png  

      Expanded Timeline Search.png

Viewing Pane – Displays Live screen views of cameras within the Grid selection, view settings, and stream settings.

NOTE: The order of cameras can not be changed within the app. Edit Sort Order has more details on changing camera arrangements.

Camera Tile – View live video from a specific camera in each individual tile.

Live  Transition from the Recorded screen to the Live screen.

Recorders – View the list of available recorders, including Web Services Devices and Local Devices.

Recorded  View recorded video from a specific camera in each individual tile. 

Event Search – Transition from the Live screen to the Event Search screen where event time, date and camera specifications can be set. 

Cameras – View the list of available cameras in Web Services and Local Devices.

Relay Connection – This connection uses the relay service to stream video.

NOTE: The Relay Connection can turn off after a period of inactivity.

Quick Links – Streamlines Cloud Management with quick links to alerts, recorder management, reports, user management and video clips.

Timelines – Default continuous recording is represented by dark blue lines on the Timeline Search bar, with light blue lines on the Timeline Search bar representing events. Selecting additional timelines from Timeline Filters will represent continuous recording as a darker color and events as lighter events.

Event Type Filters -  Click the filter icon Filter Icon.png and check which timelines to display, then Close to view the selected timelines.

Mobile Event Filters.jfif

Timeline Search Playback Controls

Mobile Timeline Controls Paused.png

Playback Speed – Control the speed of video playback.

Pause – When Recorded video is paused, Play Forward and Play Backward will both display and the options to Skip Backward and Skip Forward will display. 

Jump Backward – Jump paused video backward in 10 second intervals.

Jump Forward – Jump paused video forward in 10 second intervals.

Expanded Menu The expanded menu displays the relays icon, stream quality icon, export icon and grid icon.

Timeline Search - Paused

Mobile Timeline Controls.png 

Skip Backward  Move to the previous frame of recorded video.

Play Backward  Play recorded video backward.

Play Forward  Play recorded video forward.

Skip Forward  Move to the next frame of recorded video.

Expanded Menu Controls

Mobile iOS Expanded Menu.png

Activate Relays  Activate or deselect relays associated to your cameras. To activate a relay, simply click on the desired camera vieweing pane, select Activate Relay, choose a relay from the list of enabled relays, and a small ✔️ will appear on the right hand side next to the relay name.

Select Stream Quality  Specify the stream quality for cameras in the Viewing Pane.

Video Clip Export / Sharing  Export still images and recorded video as seen in the current search playback. Users may export clips to cloud or use the Clip Sharing Feature to export video to other users quickly.  Under Export Type after tapping the Export Icon, users can also download JPG Snapshots directly to their iOS device. 

NOTE: You can export a video clip to your OWS cloud account directly from your iOS mobile device. Do not select the "Share Video Clip" button if you wish to only share to the OWS cloud. The video clip will appear in your Web Services Account after the export has been complete. 

Grid  Specify a screen grid to view live video from cameras in the Viewing Pane. 

360 View Pan the camera view in multiple directions even if the camera does not have moving mechanical parts.

NOTE: 360 View requires a camera with Fisheye capabilities.

PTZ Controls

Mobile PTZ Controls.png

Two-Way Audio – Where supported, enable Two-Way Audio for cameras with speaker and microphone.

PTZ Presets – Where supported, preset your PTZ controls. 

PTZ Controls – In the Live Viewing Pane, PTZ controls allow you to pan and tilt the camera's view as well as zoom in or out using the touch screen. Use one finger to drag the camera view in the direction desired and two fingers to zoom. 

Digital Zoom – By expanding or pinching two fingers on Camera Tile, the user can zoom in on a live or recorded video for detailed viewing.


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