OpenEye Tech Sessions

OpenEye Tech Session: Top Ways to Save Time on Your Next Install

July 23rd, 2024

Installation day can make or break a job's success and profitability. Even in ideal conditions, installing, configuring, and demonstrating devices for the customer can be challenging. Many variables can't be anticipated from job walks or site drawings, requiring technicians to swiftly identify and resolve issues on-site.

OpenEye Web Services was designed with you, the installation partner, in mind. In this tech session, we'll show how our platform can streamline your installation process, reduce time on site, enhance troubleshooting, and ultimately improve the customer experience.

Join our team to:

• Learn ways to minimize overhead with more efficient workflows
• Discover tools and resources available to you
• Increase customer satisfaction by expediting installations

OpenEye Tech Session: Partner Resources You Should Be Using

July 9th, 2024

OpenEye offers you, our partners, a plethora of tools, resources, and functionality to enhance your business operations. In this tech session, we’ll guide you through our resources that will help streamline your processes, reduce unnecessary overhead, save you time, and boost your agility and responsiveness to customer needs.

Join our team to:

• Explore features within OWS that can help make life easier for teams across your organization

• Discover training and installation tools to save you time and money

• Learn about sales and marketing resources to help you win that next opportunity

OpenEye Tech Session: Alerts in OWS

June 25th, 2024 8:30 AM PDT (11:30 AM EDT)

Deliver the business intelligence that matters most to your customers with customizable alerts based on a broad range of events. Whether from video analytics and connected devices or collected from third-party systems such as alarm panels, environmental sensors, or point-of-sale. We'll show you how your business and your customers can get the most out of OWS alerts.

Join our team to:

• Learn how to set and monitor real-time health event alerts to prevent downtime.
• Discover what alerts and events matter the most to different types of businesses, and where you can increase RMR with server-side and 3rd party analytics.
• Experience a sneak peek into upcoming OpenEye features that enhance alert functionality.

OpenEye Tech Session: Subscription Management

June 11th, 2024 8:30 AM PDT (11:30 AM EDT)

With Subscription Management partners can easily purchase additional or upgrade existing licenses and add additional storage for end user accounts within the OpenEye Web Services (OWS) Channel Partner Portal. Streamline internal account receivable processes with visibility into all customer billing and license information. Subscription Management increases operational efficiency by making it easier to purchase and manage licenses in OWS.

Join us to:

• Discover how to leverage OWS to manage customer account licenses and OpenEye billing
• Explore permissions related to Subscription Management
• Learn how Subscription Management makes responding to customer needs easier than ever

OpenEye Tech Session: Server-Side Analytics

May 28th, 2024 8:30 AM PDT (11:30 AM EDT)

With server-side analytics in OpenEye Web Services (OWS), users can now be alerted on or search for person, vehicle, line crossing, loitering, and intrusion events, regardless of their camera’s analytics capabilities. This in turn allows you to deliver next-gen technology to your customers while using their existing cameras. Thanks to the open ecosystem and server-side analytics, OWS provides a flexible and scalable retrofit option for businesses of all sizes. OWS server-side analytics enhance existing surveillance systems and provide meaningful actionable intelligence.

Join our team to:

• Discover how to deliver more value to your customers with server-side analytics.
• Understand how to implement alerts and notifications tied to events from server-side analytics.
• Learn how OWS helps provide a low-cost migration path to the cloud.

OpenEye Webinar: OWS User Management including Updates to User Permissions

May 14th, 2024 

OpenEye Web Services (OWS) simplifies user management and permissions by moving it to the cloud. Changes are instantly pushed to all users or user groups and associated devices making managing large numbers of users and locations simple and pain free.  Recent updates to OWS User Permissions further streamlines your workflow by both consolidating and adding new permissions to further bolster your security.

Join us to:

• Learn how to streamline user management using OWS User Permissions, and ensure everyone has appropriate access to your security system.
• Hear best practices for managing large numbers of users, devices and locations.
• Understand the recent updates to user permissions and how they may impact you.

ISC West Recap Tech Session: Upcoming Features and Products from OpenEye

April 16th, 2024

Not attending ISC West? Or just want more information on what OpenEye showcased? Join us as we recap and demonstrate all of the exciting new and upcoming products, features, and improvements in OWS. From cloud cameras and the latest AI-enabled analytics to cloud event recording, you will be among the first partners to experience the future of OpenEye.

Join us to:

• Discover the future of cloud devices and cloud recording with OpenEye.
• Explore new analytics to empower and improve your customers’ workflows.
• Learn about upcoming changes and improvements to OWS.

Adding and Managing Cameras

April 2nd, 2024

Join us to learn about the most efficient, cost saving, and secure workflows when installing and managing cameras. The safety and security of your customers’ locations are often built on the foundation of video camera surveillance. This makes it one of the most important places to ensure your installation techs are following best practices as well as utilizing the most efficient and simple workflows.  Join us to see how you can optimize your installations and reduce costs!

Join us to:

• Learn the fastest and simplest ways to install and add cameras.
• Understand camera setup optimizations for install and ongoing system management.
• See how to update and organize your existing cameras to save you time and labor costs over time.

System Design Tool

March 19th, 2024

OpenEye Web Service's System Design Tool enables you to select the right equipment quickly and easily for your next installation. The System Design Tool also displays required OWS licenses and system upgrades, to assist you in properly quoting OpenEye systems and capabilities.  The ability to share your design directly with OpenEye makes quoting and new customer onboarding easier. 
 
In this Tech Session you will:
•    Discover how easy it is to select equipment for your next installation.
•    Learn how to create and save designs.
•    Understand how using the System Design Tool makes quoting and onboarding new customers easier than ever!

Clip Sharing and Exporting

March 5th, 2024

The ability to share clips in OpenEye Web Service (OWS) is fast, simple, and secure. More easily export and share video clips, collaborate internally and externally, manage incidents, and increase overall operational efficiency.  Video Clips in OWS allows you to collaborate faster and more effectively within OpenEye's easy-to-navigate cloud portal.

Join us to:

• Learn how to easily share video clips of critical events to internal and external teams
• Check out the latest improvement to video clips; Video Clip Groups for easier sharing and management
• See how to take advantage of the full power of the OWS Cloud Portal by managing video clip permissions

CHeKT Integration

February 20th, 2024

With our latest integration to CHeKT, OpenEye adds cross platform monitoring to the OpenEye Web Services (OWS) ecosystem. This LAN IP integration allows for OpenEye recorders to dispatch video analytics, and many other event types to the CHeKT bridge. These events can then be utilized by any central station automation platforms that integrate with CHeKT.

Join our team to:

• Learn about the integration between OWS and CHeKT
• See OWS events in the CHeKT platform
• Discover the value of central station video verification

Operational Analytics in OWS 

February 6th, 2024

Operational Analytics in OWS allows users to detect, analyze, and report on the events that matter most to their business. Streamline operations, improve customer service, and increase safety with powerful video analytics that detect the complex behaviors of customers, staff, vehicles and objects to give users access to a wealth of advanced operational intelligence. The AI-powered technology delivers important information at a glance while alerting users when critical operational events take place, such as those tied to customer experience or functional processes.

Join our team to:
• Discover Operational Analytics in OWS for critical business insights.
• Learn to streamline operations, enhance customer service, and boost safety with powerful video analytics.
• Understand how AI technology provides instant access to advanced operational intelligence and keeps you alerted to critical events.

Locations in OWS 

January 23rd, 2024 

Join the OpenEye team to explore how the new locations organization structure enhances surveillance system administration through OpenEye Web Services (OWS). Take advantage of a higher organization level based on location, grouping devices to align with network policies, user management, and operations. Workflow improvements, including a Locations tab and streamlined management, optimize efficiency. Alerts and reports will also leverage locations for better data utilization and accurate event tracking. OWS locations aligns with your business's footprint, simplifying management and setting the stage for location-based features.
 
•    Discover how OWS's new location-centric organization streamlines surveillance system administration. 
•    Learn about workflow optimizations, including the introduction of a Locations tab and restructured management, as well as improved data utilization and accurate event tracking through alerts and reports linked to specific locations.
•    See how the higher organization level based on location allows you to group devices and align network policies, user management, and streamline your operations.

Locations in OWS

January 9th, 2024 

Join the OpenEye team to explore how the new locations organization structure enhances surveillance system administration through OpenEye Web Services (OWS). Take advantage of a higher organization level based on location, grouping devices to align with network policies, user management, and operations. Workflow improvements, including a Locations tab and streamlined management, optimize efficiency. Alerts and reports will also leverage locations for better data utilization and accurate event tracking. OWS locations aligns with your business's footprint, simplifying management and setting the stage for location-based features.
 
•    Discover how OWS's new location-centric organization streamlines surveillance system administration. 
•    Learn about workflow optimizations, including the introduction of a Locations tab and restructured management, as well as improved data utilization and accurate event tracking through alerts and reports linked to specific locations.
•    See how the higher organization level based on location allows you to group devices and align network policies, user management, and streamline your operations.