Skip to main content
OpenEye Knowledge Base

Why Did the Software Update Fail?

Software Update Support Codes 

ERROR_CLEARING_DIR(10) 
Caused by being unable to delete a temporary directory used for the update process. 

ERROR_MAKING_DIR(11) 
Caused by being unable to create a temporary directory used for the update process. 

ERROR_MAKING_GPGFIL(12) 
Caused by being unable to create a directory used for decryption. 

ERROR_COPYING_UPDATE(13) 
Caused by being unable to copy update file into temporary update directory. 

ERROR_CHANGING_DIR(14) 
Caused by being unable to change to temporary update directory. 

INVALID_GsurePG_PKG(15) 
Caused when update package integrity check fails. 

UPDATE_TOO_BIG(16) 
Caused when extracted update file is too big. 

INVALID_TARBALL(17) 
Caused when update extraction fails. 

UPDATE_FAILED(18) 
Update failed. 

INVALID_UPDATE_PKG(19) 
Update script was not found in update file. 

IN_PROGRESS(20) 
Occurs when trying to cancel an update that is pass the point of being able to cancel. 

UPDATE_TIMEOUT(21) 
Update timed out. 

INVALID_UPDATE_ARCH(22) 

ERROR_DOWNLOADING_URL_UPDATE(23) 
Error downloading update from URL/Cloud 

UNKNOWN_ERROR(1001) 
Unknown error 

  • Was this article helpful?