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OpenEye Knowledge Base

Recorder Settings in OWS

Access the Recorder List under Management tab > Locations > Locations. Click on a location in the Locations list to view any recorders connected to that location, and then click on a recorder.

General Info

Enter, edit, and view the information associated with a recorder.

Recorder General Info.png

Select a device, and click on the tab to view General Info:

Recorder Name: The name of the recorder

Recorder Custom ID: A manually assigned ID for internal organization

Immix Integration ID: ID for Immix Integrations

Serial Number: Serial Number of the recorder

Software Version: Software version currently installed on the recorder

NAT Traversal Mode: NAT Traversal Mode will always be Automatic except when Direct Connect is configured

Recorder Device ID: Recorder Device ID is used for 3rd party integration

NOTE: Clicking Delete will also delete all associated events and alerts.

NOTE: Use the Move dropdown to move the recorder to a Different Location or a Different Account.

Move button.png

Go to Device Setup: Go to Recorder Settings for the selected recorder.


Support provides recorder diagnostic information, a reboot option, and a connection code entry field to allow technical support to remotely access your recorder. 

Locations Recorder Support Applications Logs.png

Select a device, and click on the tab to view Support:

Remote Assist Session: If working with Technical Support and they are unable to connect to the recorder using Web Connect, they can attempt to initiate a remote session from this menu. Technical Support will provide a code. Once entered, Connect allows support to temporarily take control of the recorder to remotely resolve issues.

Reboot the Recorder: Reboot will restart the recorder. If the recorder is accepting communications from OWS but not allowing users to connect, this will send a reboot command to the recorder. If the site network is having issues, or the recorder is in a failed state, it may never complete.  

Device Application Logs: Download recorder application logs for support purposes. 

Diagnostic Information: This gives a quick snapshot of information relating to communication back and forth between the recorder and OWS. Seeing numbers here is a good thing, what you don’t want to see is 0s or a blank field. That would indicate that we are unable to communicate with the NVR. 

  • Recorder Last Active: This refers to the last time OWS received any data from the recorder.  

  • Recorder Last Registered: This refers to the most recent time the recorder initiated a connection with the OWS relay servers. Units that are online but idle (no connections streaming video) should refresh this connection periodically. This time will continue to climb with active connections over the OWS relay such as a connection via Command Station Desktop Client streaming video. 

  • Recorder Last Response: This shows how recently the recorder processed and replied to a request over the OWS relay. If the recorder is idle or no connections are active, this may return “Not Yet Occurred This Session”. 

  • Recorder Response Sequence: This is the number of successful replies the recorder has made to requests sent over OWS. If “Recorder Last Response” has not occurred, this will not either.  

  • Session Request Sequence: This tracks the number of requests sent to the recorder over the OWS relay. Comparing to “Recorder Last Response” can show if the NVR is falling behind on fulfilling OWS relay requests. 

Configuration Files

The configuration files are automatically collected from the recorder every 7 days and after performing a software update. A manual backup of the configuration can be performed from the recorder System Settings. You can download these files and import them into the recorder to restore a previous configuration.

Recorder Configuration Files.png

Select a device, and click on the tab to view Configuration Files.

Software Updates

If a software update is available, the Version available will be listed. Click Release Notes to view what is included in the available version. Click Install to update software.

Locations Software Update.png

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