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OpenEye Knowledge Base

How to Add Devices to Locations

Note: In order to add a recorder to a Location, the recorder will have to be registered to the OWS account before hand. After the recorder is added to OWS, you can move the recorder and cameras to the location desired. 

How to Add a Recorder to a Location
Ensure Recorder is Added to OWS

To enable OWS on the recorder:

  1. Click Setup (gear icon) if not already in the Recorder Setup menu.
  2. Click Web Services under the Remote Services section.
  3. Enter the Registration Code (found within the OWS Channel Partner Management Portal under Customer Accounts. The code will be listed with the specific Customer Account.)
  4. Modify the recorder name if needed (this will be the label in OWS).
  5. Click Connect.

Setup Web Services.png


Recorder List

To move a Recorder to a Location, you will need to navigate to the recorder within the Recorder List

The Recorder List can be accessed by selecting Recorders from the Management > Locations > Recorders menu. This page displays a list of recorders associated with the Customer Account.

Management Locations Recorders dropdown.png

Management Locations Recorders.png

If a software update is available, an Install feature will appear under Version Available. View details here.

NOTE: Recorders not registered to OWS cannot install server software updates.

Recorder List Install Update.png

If a recorder is out of service, it will appear in a faded red color and display a caution symbol next to the name.

Recorder List Offline.png

NOTE: For a recorder to display as Out of Service in Web Connect, System Summary Reports, and Inventory Reports, an option must be enabled in the General Info tab. For more information, see Display Out of Service Recorders.

NOTE: You can customize the table. See Table Functionality for more information.

If a user has appropriate permissions to manage Locations, they can modify a recorder’s General Info by clicking Edit. This will redirect to the recorder, which can also be navigated to under Management > Locations > LocationsRemote Network Settings can also be found in Locations.

How to Move a Recorder to a Location

From the Recorder List, select Edit to manage the recorder.


Select Move at the bottom of the screen to bring up the location to move the device to. 

Moving a recorder to a different location will change what location the recorder is associated with and where the recorder will appear in the Locations list.

  1. Choose a Location from the dropdown and click CONFIRM.

Move to a Different Location popup.png

  1. Click the new location in the Locations list to view the recorder.
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