Channel Partner Audit Log

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Improve system transparency and accountability by auditing device and feature changes in OpenEye Web Services (OWS). This functionality allows admin users to easily view a detailed history of key actions performed on devices and features, from system configuration to user activity. With precise timestamps and user identification, the audit log increases transparency and accountability, enhancing system oversight and simplifying troubleshooting measures.

Audit Log

The Audit Log is available to Channel Partners and can be found under Management > Audit Log.

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To view the Audit Log, the Channel Partner must be in a User Group in which Audit Log is enabled in Channel Partner Permissions.

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The Channel Partner will be able to track user activities related to Cloud Cameras, Location Arming, Subscription Management, Video Clips and main navigation bar page views within OpenEye Web Services (OWS) with User Activity.

Category	Event Type	Description	Visibility	Accessibility
Cloud Camera	Camera Settings Updated	Displays when specific camera settings have been adjusted such as Analytics, Recording, Audio, or Image Settings	Displays End User Activity	Can be viewed on the Channel Partner and End User Audit Log Tabs
	Device Action	Monitors actions such as cloud camera device rebooting or partial resets
	Devices Deregistered	Displays when a device is deregistered from the account being monitored
	Device Settings Updated	Displays when the device network settings have been adjusted
	Device User Updated	Monitors when a device user is changed
	Relay Settings Updated	Displays when relay settings are changed
	Sensor Settings Updated	Monitors when sensor settings are adjusted
Location Arming	Armed	Displays when a location is manually armed	Monitors End User Activities	Can be viewed on the Channel Partner and End User Audit Log Tabs
	Disarmed	Displays when a location is manually disarmed
	Set Alarm State Owner	Displays when the alarm state owner field has changed
Subscription Management	Account Type Changed	Displays when an account type has been modified	Monitors Channel Partner Activities	Can be viewed on the Channel Partner Audit Log Tab only
	Billing Period Changed	Displays when the billing period for an account has been updated
	Created Add-on	Displays when an add-on has been created for an account or device
	Created Subscription Group	Displays when a new Subscription Group has been created
	Device Conversion	Displays when a device has been converted or upgraded
	Edited Add-on	Displays when an add-on has been modified
	License Added to Account	Displays when a license has been assigned to an account
	License Added to Device	Displays when a license has been assigned to a specific device
	Moved Add-on	Displays when an add-on has been transferred between accounts
	Moved License Group	Displays when a group of licenses has been moved
	Remove License from Account	Displays when a license has been removed from an account
	Remove License from Device	Displays when a license has been removed from a specific device
	Removed Add-on	Displays when an add-on has been deleted or removed
	Removed Subscription Group	Displays when a subscription group has been deleted
User Activity	Page View	Displays when a user has viewed a page from the main navigation bar. Shows the page name and the time it was accessed. Does not include details on the specific navigation within the page, or whether sub-pages or tabs were opened Page View Locations: Active Alerts, Alert History, Alert Rules, Audit Log, Billing, Customer Accounts, Dashboard, Global Defaults, Integrations, Layouts, Location Groups, Locations, Order and Shipping Report, Point of Sale, Recorders, Reports, Settings, Shared Reports, System Design Tool, User Groups, Users, Video Clip Management, Video Clips, Video Player, Web Connect	Monitors End User and Channel Partner Activities	Can be viewed on the Channel Partner and End User Audit Log Tabs
Video Clips	Deleted	Displays when a video clip has been deleted	Monitors End User and Channel Partner Activities	Can be viewed on the Channel Partner and End User Audit Log Tabs
	Downloaded	Monitors when a video clip is downloaded
	Exported	Displays when a video clip was exported
	View	Displays when a video clip was viewed

Apply Filters to the Audit Log by using the dropdowns for Category, Account, Start Date / Time, End Date / Time, Events, and Users.

Click Clear All Filters to reset filters and Audit Log to default settings.

Click Export to download an .xls file of the Audit Log.Click to collapse the Filters pane and display more of the Audit Log.

The Audit Log Overview displays additional information about the Account, Date / Time, User, Category, Events, and Source.

The Audit Log Details displays the changes made within an account, including recorder name, when an event in the log is selected.