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Channel Partner Audit Log

Improve system transparency and accountability by auditing device and feature changes in OpenEye Web Services (OWS). This functionality allows admin users to easily view a detailed history of key actions performed on devices and features, from system configuration to user activity. With precise timestamps and user identification, the audit log increases transparency and accountability, enhancing system oversight and simplifying troubleshooting measures.
Audit Log

The Audit Log is available to Channel Partners and can be found under Management > Audit Log.

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To view the Audit Log, the Channel Partner must be in a User Group in which Audit Log is enabled in Channel Partner Permissions.

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The Channel Partner will be able to track user activities related to Cloud Cameras, Location ArmingSubscription ManagementVideo Clips and main navigation bar page views within OpenEye Web Services (OWS) with User Activity

Category Event Type Description Visibility Accessibility
Cloud Camera Camera Settings Updated Displays when specific camera settings have been adjusted such as Analytics, Recording, Audio, or Image Settings

Displays End User​ Activity

Can be viewed on the Channel Partner and End User Audit Log Tabs​
Device Action Monitors actions such as cloud camera device rebooting or partial resets
Devices Deregistered Displays when a device is deregistered from the account being monitored
Device Settings Updated Displays when the device network settings have been adjusted
Device User Updated Monitors when a device user is changed
Relay Settings Updated Displays when relay settings are changed
Sensor Settings Updated Monitors when sensor settings are adjusted
Location Arming Armed Displays when a location is manually armed Monitors End User Activities​ Can be viewed on the Channel Partner and End User Audit Log Tabs​
Disarmed Displays when a location is manually disarmed
Set Alarm State Owner Displays when the alarm state owner field has changed
Subscription Management Account Type Changed Displays when an account type has been modified

Monitors Channel Partner​ Activities​

Can be viewed on the Channel Partner Audit Log Tab only​
Billing Period Changed Displays when the billing period for an account has been updated
Created Add-on Displays when an add-on has been created for an account or device
Created Subscription Group Displays when a new Subscription Group has been created
Device Conversion Displays when a device has been converted or upgraded
Edited Add-on Displays when an add-on has been modified
License Added to Account Displays when a license has been assigned to an account
License Added to Device Displays when a license has been assigned to a specific device
Moved Add-on Displays when an add-on has been transferred between accounts
Moved License Group Displays when a group of licenses has been moved
Remove License from Account Displays when a license has been removed from an account
Remove License from Device Displays when a license has been removed from a specific device
Removed Add-on Displays when an add-on has been deleted or removed
Removed Subscription Group Displays when a subscription group has been deleted
User Activity

Page View

Displays when a user has viewed a page from the main navigation bar. Shows the page name and the time it was accessed. Does not include details on the specific navigation within the page, or whether sub-pages or tabs were opened

Page View Locations:

Active Alerts, Alert History, Alert Rules, Audit Log, Billing, Customer Accounts, Dashboard, Global Defaults, Integrations, Layouts, Location Groups, Locations, Order and Shipping Report, Point of Sale, Recorders, Reports, Settings, Shared Reports, System Design Tool, User Groups, Users, Video Clip Management, Video Clips, Video Player, Web Connect 

Monitors End User and Channel Partner Activities ​

Can be viewed on the Channel Partner and End User Audit Log Tabs​
Video Clips Deleted Displays when a video clip has been deleted

Monitors End User and Channel Partner Activities

Can be viewed on the Channel Partner and End User Audit Log Tabs​
Downloaded Monitors when a video clip is downloaded
Exported Displays when a video clip was exported
View Displays when a video clip was viewed

Apply Filters to the Audit Log by using the dropdowns for Category, Account, Start Date / Time, End Date / Time, Events, and Users.

Click Clear All Filters to reset filters and Audit Log to default settings.

Click Export to download an .xls file of the Audit Log.Click Collapse display arrows.png to collapse the Filters pane and display more of the Audit Log.

The Audit Log Overview displays additional information about the Account, Date / Time, User, Category, Events, and Source.

The Audit Log Details displays the changes made within an account, including recorder name, when an event in the log is selected.

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