Feenics Integration Instructions
Enable Keep by Feenics in OWS
Go to Integrations in the End User Portal.
- Choose Feenics and click Next.
- The Feenics Integration will be added to the Manage Integration list.
- Click Edit to enable or disable the Feenics Integration in General Settings.
- In General Settings, enter the Access Control Account Name and Access Control Username from your Feenics Keep account.
- Click Save. Once you click Save, OWS will sync with Keep by Feenics and download available readers.
NOTE: Last Successful Sync shows the last time and date OWS successfully synced with the linked account.
NOTE: Last Event Received shows the last time and date OWS received an event from the account.
NOTE: Validate Account manually resends the account credentials to confirm linking is still valid.
NOTE: To access all cardholders, accounts and readers, enter an Access Control Account Name, Username and Password associated with a Feenics user associated to the Enterprise Layer. Otherwise, only the cardholders, accounts and readers associated with a user below the Enterprise Layer will be accessible.
- Press Readers / Camera Mapping.
- Select Reader.
- Press Add Camera and select the desired camera to link to the reader.
- Press Account / Recorder Mapping.
- Select desired Feenics account.
- Press Add Recorder and select the recorder to link to the Feenics account.
OWS Alert Configuration
Create a New Intrusion Alert Rule
Select a Door Access or Access Control Alert Rule Type when Creating a New Alert Rule:
When creating an Alert Rule, Event Types further define when an event notification will be sent. More than one type can be added when creating a rule.
Door Access Event Types | |
Event Group | Event Type |
Access Denied | All Event Types |
Invalid Code | |
To Area Not Exited | |
To Area Outside Schedule | |
To Armed Area | |
To Door | |
To Unauthorized Area | |
Unspecified | |
Access Granted | Granted |
Door Status | Door Opened |
Access Control Event Types | |
Event Group | Event Type |
Door Status | Door Forced Open |
Door Held Open | |
Panel Connection | Panel Tamper |
Add Users to an Alert Rule
NOTE: Adding Users to a rule will not automatically grant them permission to view alerts for cameras and recorders they have access to. Users need to have permission in the User Group rule View Alerts. Check the permission under Management > User Groups > [Group Name] Edit > Web Services Permissions > Alerts > View Alerts.
Click Users / Notifications on the navigation sidebar.
- Click Add User or Add Group.
- Check the box next to each User or User Group who will receive emails and/or push notifications when the alert is triggered.
- Click Add when finished.
NOTE: To receive email alerts, push alerts or client alerts, Email Alert, Push Alert or Client Alert boxes must be checked. Simply adding a user only gives them access to see this alert's history.
NOTE: Cardholders can be added to a Door Access Alert Rules. Go to How to Add Cardholders to an Alert Rule for more information.
Updating, Disabling, or Deleting an Alert Rule
- Click General Info on the navigation sidebar.
- Edit the Name and Description as desired.
- Click Disable to turn the Alert Rule off without deleting it.
- Click Delete to permanently remove the Alert Rule and delete all history associated with it.
- Click Save when finished.
Alert History
In OWS, select Alerts > Alert History. Here you will find all Alert events created by associated recorders that have rules assigned.
Hovering over the camera icon will show a snapshot of the video clip before viewing it. By selecting view, you will be taken to the video created by the camera associated with that event.
Notifications
Email alerts and mobile push notifications will be sent based on any access control event.
Email Alerts
Any User or User Group checked to receive email alerts for an event, are notified with Account, Recorder, Camera, Zone, Date and Time information as well as a thumbnail image and links that allow additional Event monitoring.
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Push Notifications
A User or User Group that have Push Notifications enabled in an Alert Rule and have the OpenEye mobile app installed will receive notifications on their mobile device with information, a screenshot, and associated video whenever an alarm condition is detected.
Feenics Keep
The same events in OWS are also viewable in the Feenics Keep app. The name of some of the events may appear different between OWS and Keep.
Access Control Event Types | ||
Alert Rule | OpenEye Web Services | Feenics Keep |
Door Access | Access Granted | "Access Granted" |
Door Access | Access Denied | "Access Denied" |
Door Access | Access Invalid PIN | Reason "Deactivated Card" |
Door Access | Access Invalid PIN | Reason "Card/PIN Not Found" |
Door Access | Access Invalid Time | Reason "Door Schedule" |
Door Access | Access Invalid Location | Reason "No Door Access" |
Door Access | Access Location Locked Denied | Reason "Access Point Locked" |
Door Access | Access Passback Violation Denied | "Tailgating Detected" |
Access Control | Door Forced Open | "Door Forced Open" |
Access Control | Door Forced Open | "Door Forced and Held Open" |
Access Control | Door Held Open | "Door Held Open" |