Feenics Integration Instructions

Enable Keep by Feenics in OWS

Go to Integrations in the End User Portal.

Choose Feenics and click Next.

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The Feenics Integration will be added to the Manage Integration list.

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Click Edit to enable or disable the Feenics Integration in General Settings.
In General Settings, enter the Access Control Account Name and Access Control Username from your Feenics Keep account.

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Click Save. Once you click Save, OWS will sync with Keep by Feenics and download available readers.

NOTE: Last Successful Sync shows the last time and date OWS successfully synced with the linked account.

NOTE: Last Event Received shows the last time and date OWS received an event from the account.

NOTE: Validate Account manually resends the account credentials to confirm linking is still valid.

NOTE: To access all cardholders, accounts and readers, enter an Access Control Account Name, Username and Password associated with a Feenics user associated to the Enterprise Layer. Otherwise, only the cardholders, accounts and readers associated with a user below the Enterprise Layer will be accessible.

Press Readers / Camera Mapping.

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Select Reader.
Press Add Camera and select the desired camera to link to the reader.

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Press Account / Recorder Mapping.

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Select desired Feenics account.
Press Add Recorder and select the recorder to link to the Feenics account.

OWS Alert Configuration

Create a New Intrusion Alert Rule

Select a Door Access or Access Control Alert Rule Type when Creating a New Alert Rule:

Door Access Access Control Alerts.png

When creating an Alert Rule, Event Types further define when an event notification will be sent. More than one type can be added when creating a rule.

Door Access Event Types
Event Group	Event Type
Access Denied	All Event Types
	Invalid Code
	To Area Not Exited
	To Area Outside Schedule
	To Armed Area
	To Door
	To Unauthorized Area
	Unspecified

Access Granted	Granted

Door Status	Door Opened

Access Control Event Types
Event Group	Event Type
Door Status	Door Forced Open
	Door Held Open

Panel Connection	Panel Tamper

Add Users to an Alert Rule

NOTE: Adding Users to a rule will not automatically grant them permission to view alerts for cameras and recorders they have access to. Users need to have permission in the User Group rule View Alerts. Check the permission under Management > User Groups > [Group Name] Edit > Web Services Permissions > Alerts > View Alerts.

Click Users / Notifications on the navigation sidebar.

Click Add User or Add Group.
Check the box next to each User or User Group who will receive emails and/or push notifications when the alert is triggered.

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Click Add when finished.

NOTE: To receive email alerts, push alerts or client alerts, Email Alert, Push Alert or Client Alert boxes must be checked. Simply adding a user only gives them access to see this alert's history.

NOTE: Cardholders can be added to a Door Access Alert Rules. Go to How to Add Cardholders to an Alert Rule for more information.

Updating, Disabling, or Deleting an Alert Rule

Click General Info on the navigation sidebar.
Edit the Name and Description as desired.
Click Disable to turn the Alert Rule off without deleting it.
Click Delete to permanently remove the Alert Rule and delete all history associated with it.

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Click Save when finished.

Alert History

In OWS, select Alerts > Alert History. Here you will find all Alert events created by associated recorders that have rules assigned.

Feenics Alert History List.png

Hovering over the camera icon will show a snapshot of the video clip before viewing it. By selecting view, you will be taken to the video created by the camera associated with that event.

Notifications

Email alerts and mobile push notifications will be sent based on any access control event.

Email Alerts

Any User or User Group checked to receive email alerts for an event, are notified with Account, Recorder, Camera, Zone, Date and Time information as well as a thumbnail image and links that allow additional Event monitoring.

Feenics Email Notification.png \

Push Notifications

A User or User Group that have Push Notifications enabled in an Alert Rule and have the OpenEye mobile app installed will receive notifications on their mobile device with information, a screenshot, and associated video whenever an alarm condition is detected.

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Feenics Keep

The same events in OWS are also viewable in the Feenics Keep app. The name of some of the events may appear different between OWS and Keep.

Feenics Keep.png

Access Control Event Types
Alert Rule	OpenEye Web Services	Feenics Keep
Door Access	Access Granted	"Access Granted"

Door Access	Access Denied	"Access Denied"
Door Access	Access Invalid PIN	Reason "Deactivated Card"
Door Access	Access Invalid PIN	Reason "Card/PIN Not Found"
Door Access	Access Invalid Time	Reason "Door Schedule"
Door Access	Access Invalid Location	Reason "No Door Access"
Door Access	Access Location Locked Denied	Reason "Access Point Locked"
Door Access	Access Passback Violation Denied	"Tailgating Detected"

Access Control	Door Forced Open	"Door Forced Open"
Access Control	Door Forced Open	"Door Forced and Held Open"
Access Control	Door Held Open	"Door Held Open"