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OpenEye Knowledge Base

Feenics Integration Instructions

Enable Keep by Feenics in OWS

Go to Manage > Integrations in the End User Portal.

  1. Choose Feenics and click Next.

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  1. The Feenics Integration will be added to the Manage Integration list.

Feenics Manage Integrations.png

  1. Click Edit to enable or disable the Feenics Integration in General Settings.
  2. In General Settings, enter the Access Control Account Name and Access Control Username from your Feenics Keep account.

Feenics Access Control.png

  1. Click Save. Once you click Save, OWS will sync with Keep by Feenics and download available readers.

NOTE: Last Successful Sync shows the last time and date OWS successfully synced with the linked account.

NOTE: Last Event Received shows the last time and date OWS received an event from the account.

NOTE: Validate Account manually resends the account credentials to confirm linking is still valid.

NOTE: To access all cardholders, accounts and readers, enter an Access Control Account Name, Username and Password associated with a Feenics user associated to the Enterprise Layer. Otherwise, only the cardholders, accounts and readers associated with a user below the Enterprise Layer will be accessible.

  1. Press Readers / Camera Mapping
  2. Select Reader.
  3. Press Add Camera and select the desired camera to link to the reader.

Feenics Readers Camera Mapping.png

  1. Press Account / Location Mapping.

Feenics Account Location Mapping.png

  1. Select desired Feenics account.
  2. Press Add Location and select the location to link to the Feenics account.
OWS Alert Configuration
Create a New Intrusion Alert Rule

Select a Door Access or Access Control Alert Rule Type when Creating a New Alert Rule:

Door Access Access Control Alerts.png

When creating an Alert Rule, Event Types further define when an event notification will be sent. More than one type can be added when creating a rule.

Door Access Event Types  
Event Group Event Type
Access Denied All Event Types
  Invalid Code
  To Area Not Exited
  To Area Outside Schedule
  To Armed Area
  To Door
  To Unauthorized Area
Access Granted Granted
Door Status Door Opened


Access Control Event Types  
Event Group Event Type
Door Status Door Forced Open
  Door Held Open
Panel Connection Panel Tamper
Add Users to an Alert Rule

NOTE: Adding Users to a rule automatically grants them permission to view alerts for cameras and locations they have access to based on their User Group permissions.

  1. Click Users/Notifications on the left-hand menu.

Users Notifications tab.png

  1. Click Add User or Add Group.

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  1. Click + next to each User or Group to send emails and push notifications when the alert is triggered.

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  1. Click Add when finished.

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NOTE: To receive email, push or client alert notifications, the Email Alert, Push Alert or Client Alert box must be checked. Simply adding a user only gives them access to see this alert’s history. See Alert Notifications for details.

Updating, Disabling, or Deleting an Alert Rule
  1. Click General Info on the navigation sidebar.

General Info tab.png

  1. Edit the Name and Description as desired.

General Info Name and Description.png

  1. Click Disable Rule to turn the Alert Rule off without deleting it.
  2. Click Delete Rule to permanently remove the Alert Rule and delete all history associated with it.
  3. Click Clear All Active Alerts to permanently remove only the Active Alerts from the history associated with the Alert Rule.
  4. Click Save when finished.

NOTE: The Name given to an alert will appear as the subject line of email notifications sent by that alert.

Alert History

In OWS, select Alerts > Alert History. Here you will find all Alert events created by associated Locations that have rules assigned.

Alert History Results List.png

Hovering over the camera icon will show a snapshot of the video clip before viewing it. By selecting view, you will be taken to the video created by the camera associated with that event.


Email alerts and mobile push notifications will be sent based on any access control event.

Email Alerts

Any User or User Group checked to receive email alerts for an event, are notified with Account, Location, Camera, Zone, Date and Time information as well as a thumbnail image and links that allow additional Event monitoring.

Feenics Email Notification.png\

Push Notifications

A User or User Group that have Push Notifications enabled in an Alert Rule and have the OpenEye mobile app installed will receive notifications on their mobile device with information, a screenshot, and associated video whenever an alarm condition is detected.

Feenics Push Notification.png

Feenics Keep

The same events in OWS are also viewable in the Feenics Keep app. The name of some of the events may appear different between OWS and Keep.

Feenics Keep.png

Access Control Event Types
Alert Rule OpenEye Web Services Feenics Keep
Door Access Access Granted "Access Granted"
Door Access Access Denied "Access Denied"
Door Access Access Invalid PIN Reason "Deactivated Card"
Door Access Access Invalid PIN Reason "Card/PIN Not Found"
Door Access Access Invalid Time Reason "Door Schedule"
Door Access Access Invalid Location Reason "No Door Access"
Door Access Access Location Locked Denied Reason "Access Point Locked"
Door Access Access Passback Violation Denied "Tailgating Detected"
Access Control Door Forced Open "Door Forced Open"
Access Control Door Forced Open "Door Forced and Held Open"
Access Control Door Held Open "Door Held Open"
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