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OpenEye Knowledge Base

Brivo Integration Instructions

Enable Brivo in OWS

Go to Management > Integrations in the End User Portal.

  1. Choose Brivo and click Next.

Brivo Add New Integration.png

  1. The Brivo Integration will be added to the Manage Integrations list.

Brivo Manage Integrations.png

  1. Click Edit to enable or disable the Brivo Integration in General Settings.
  2. Contact your Brivo dealer to receive an Api Key via email reply.

Brivo Api Key email.png

NOTE: Brivo Access Api usage may carry an additional fee.

NOTE: Brivo grants 100,000 Api calls a month.

  1. Check Enable Brivo Integration and enter the Api Key for Brivo Integration.

Brivo General Settings.png

  1. Press Link Access Control Account.

NOTE: After linking an account, any new devices added to the Brivo system can take 20 minutes to sync back to OWS.

NOTE: Last Successful Sync shows the last time and date OWS successfully synced with the linked account.

NOTE: Last Event Received shows the last time and date OWS received an event from the account.

NOTE: Validate Account manually resends the account credentials to confirm linking is still valid.

  1. Enter your Admin ID Username and Password to log in.

Brivo Login.png

  1. Press Submit to authorize access to the Brivo Access app.

Brivo Confirm and Submit.png

  1. Press Readers / Camera Mapping.

Brivo Readers Camera Mapping.png

  1. Press Reader.
  2. Press Add Camera and select the desired camera to link to the reader.
  3. Press Account / Location Mapping.

Brivo Account Location Mapping.png

  1. Select desired Brivo account.
  2. Press Add Location and select the location to link to the Brivo account.
OWS Alert Configuration
Create a New Intrusion Alert Rule

Select one of the Door Access or Access Control Alert Types when Creating a New Alert Rule:

Door Access Access Control Alerts.png

When creating an Alert Rule, Event Types further define the event notification.

Door Access Event Types
Door Opened Includes Card Holder Information
Access Denied Includes Card Holder Information [where applicable]
  Late to Arm
Door Access Event Types
Door Forced Open  
Door Held Open
Add Users to an Alert Rule

NOTE: Adding Users to a rule automatically grants them permission to view alerts for cameras and locations they have access to based on their User Group permissions.

  1. Click Users/Notifications on the left-hand menu.

Users Notifications tab.png

  1. Click Add User or Add Group.

Add Group Add User button.png

  1. Click + next to each User or Group to send emails and push notifications when the alert is triggered.

Green Add button.png

  1. Click Add when finished.

Select button.png

NOTE: To receive email, push or client alert notifications, the Email Alert, Push Alert or Client Alert box must be checked. Simply adding a user only gives them access to see this alert’s history. See Alert Notifications for details.

NOTE: Cardholders can be added to a Door Access Alert Rules. Go to How to Add Cardholders to an Alert Rule for more information.

Updating, Disabling, or Deleting an Alert Rule
  1. Click General Info on the navigation sidebar.

General Info tab.png

  1. Edit the Name and Description as desired.

General Info Name and Description.png

  1. Click Disable Rule to turn the Alert Rule off without deleting it.
  2. Click Delete Rule to permanently remove the Alert Rule and delete all history associated with it.
  3. Click Clear All Active Alerts to permanently remove only the Active Alerts from the history associated with the Alert Rule.
  4. Click Save when finished.

NOTE: The Name given to an alert will appear as the subject line of email notifications sent by that alert.

Alert History

In OWS, select Alerts > Alert History. Here you will find all Alert events created by associated recorders that have rules assigned.

Brivo Alert History.png

Hovering over the camera icon will show a snapshot of the video clip before viewing it. By selecting view, you will be taken to the video created by the camera associated with that event.


Email alerts and mobile push notifications will be sent based on any access control event.

Email Alerts

Any User or User Group checked to receive email alerts for an event, are notified with Account, Recorder, Camera, Zone, Date and Time information as well as a thumbnail image and links that allow additional Event monitoring.

Brivo Email Alert.png

Push Notifications

A User or User Group that have Push Notifications enabled in an Alert Rule and have the OpenEye mobile app installed will receive notifications on their mobile device with information, a screenshot, and associated video whenever an alarm condition is detected.

Brivo Push Notifications.png

Brivo Access

The same events in OWS are also viewable in the Brivo Access app Activity Log. The name of some of the events may appear different between OWS and Access.

Brivo Onair.png

Access Control Event Types
Alert Rule OpenEye Web Services Brivo Access
Door Access Door Open Open
Door Access Door Open Door Open
Door Access Door Closed Door Closed
Door Access Access Invalid Pin Failed Access Deleted User
Door Access Access Invalid Pin Failed Access Invalid Cred Type
Door Access Access Invalid Pin Failed Access Old Credential
Door Access Access Invalid Pin Failed Access Unassigned Card
Door Access Access Invalid Pin Failed Access Unknown Cred
Door Access Access Invalid Pin Invalid Cred Type By Unk User
Door Access Access Invalid Pin Invalid ND Factor Invalid Card
Door Access Access Invalid Pin Invalid ND Factor Two Cards
Door Access Access Invalid Pin Invalid ND Factor Two PINS
Door Access Access Invalid Pin Invalid ND Factor Unknown Card
Door Access Access Invalid Pin Invalid ND Factor Unknown PIN
Door Access Access Invalid Pin Unknown PIN
Door Access Access Invalid Time Failed Access Out of Schedule
Door Access Access Invalid Time Failed Access User Not Enabled
Door Access Access Invalid Level Failed Access Unauthorized Door
Access Control Door Held Open Door Open Too Long
Access Control Door Forced Open Unauthorized Door Open
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