Brivo Integration Instructions
Enable Brivo in OWS
Go to Integrations in the End User Portal.
- Choose Brivo and click Next.
- The Brivo Integration will be added to the Manage Integrations list.
- Click Edit to enable or disable the Brivo Integration in General Settings.
- Contact your Brivo dealer to receive an Api Key via email reply.
NOTE: Brivo Access Api usage may carry an additional fee.
NOTE: Brivo grants 100,000 Api calls a month.
- Check Enable Brivo Integration and enter the Api Key for Brivo Integration.
- Press Link Access Control Account.
NOTE: After linking an account, any new devices added to the Brivo system can take 20 minutes to sync back to OWS.
NOTE: Last Successful Sync shows the last time and date OWS successfully synced with the linked account.
NOTE: Last Event Received shows the last time and date OWS received an event from the account.
NOTE: Validate Account manually resends the account credentials to confirm linking is still valid.
- Enter your Admin ID Username and Password to log in.
- Press Submit to authorize access to the Brivo Access app.
- Press Readers / Camera Mapping.
- Press Reader.
- Press Add Camera and select the desired camera to link to the reader.
- Press Account / Recorder Mapping.
- Select desired Brivo account.
- Press Add Recorder and select the recorder to link to the Brivo account.
OWS Alert Configuration
Create a New Intrusion Alert Rule
Select one of the Door Access or Access Control Alert Types when Creating a New Alert Rule:
When creating an Alert Rule, Event Types further define the event notification.
|Door Access Event Types|
|Door Opened||Includes Card Holder Information|
|Access Denied||Includes Card Holder Information [where applicable]|
|Late to Arm|
|Door Access Event Types|
|Door Forced Open|
|Door Held Open|
Add Users to an Alert Rule
NOTE: Adding Users to a rule will not automatically grant them permission to view alerts for cameras and recorders they have access to. Users need to have permission in the User Group rule View Alerts. Check the permission under Management > User Management > User Groups > [User Group Name] Edit > Web Services Permissions > Alerts > View Alerts.
Click Users / Notifications on the navigation sidebar.
- Click Add User or Add Group.
- Check the box next to each User or User Group who will receive emails and/or push notifications when the alert is triggered.
- Click Add when finished.
NOTE: To receive email alerts, push alerts or client alerts, Email Alert, Push Alert or Client Alert boxes must be checked. Simply adding a user only gives them access to see this alert’s history.
NOTE: Cardholders can be added to a Door Access Alert Rules. Go to How to Add Cardholders to an Alert Rule for more information.
Updating, Disabling, or Deleting an Alert Rule
- Click General Info on the navigation sidebar.
- Edit the Name and Description as desired.
- Click Disable Rule to turn the Alert Rule off without deleting it.
- Click Delete Rule to permanently remove the Alert Rule and delete all history associated with it.
- Click Save when finished.
In OWS, select Alerts > Alert History. Here you will find all Alert events created by associated recorders that have rules assigned.
Hovering over the camera icon will show a snapshot of the video clip before viewing it. By selecting view, you will be taken to the video created by the camera associated with that event.
Email alerts and mobile push notifications will be sent based on any access control event.
Any User or User Group checked to receive email alerts for an event, are notified with Account, Recorder, Camera, Zone, Date and Time information as well as a thumbnail image and links that allow additional Event monitoring.
A User or User Group that have Push Notifications enabled in an Alert Rule and have the OpenEye mobile app installed will receive notifications on their mobile device with information, a screenshot, and associated video whenever an alarm condition is detected.
The same events in OWS are also viewable in the Brivo Access app Activity Log. The name of some of the events may appear different between OWS and Access.
|Access Control Event Types|
|Alert Rule||OpenEye Web Services||Brivo Access|
|Door Access||Door Open||Open|
|Door Access||Door Open||Door Open|
|Door Access||Door Closed||Door Closed|
|Door Access||Access Invalid Pin||Failed Access Deleted User|
|Door Access||Access Invalid Pin||Failed Access Invalid Cred Type|
|Door Access||Access Invalid Pin||Failed Access Old Credential|
|Door Access||Access Invalid Pin||Failed Access Unassigned Card|
|Door Access||Access Invalid Pin||Failed Access Unknown Cred|
|Door Access||Access Invalid Pin||Invalid Cred Type By Unk User|
|Door Access||Access Invalid Pin||Invalid ND Factor Invalid Card|
|Door Access||Access Invalid Pin||Invalid ND Factor Two Cards|
|Door Access||Access Invalid Pin||Invalid ND Factor Two PINS|
|Door Access||Access Invalid Pin||Invalid ND Factor Unknown Card|
|Door Access||Access Invalid Pin||Invalid ND Factor Unknown PIN|
|Door Access||Access Invalid Pin||Unknown PIN|
|Door Access||Access Invalid Time||Failed Access Out of Schedule|
|Door Access||Access Invalid Time||Failed Access User Not Enabled|
|Door Access||Access Invalid Level||Failed Access Unauthorized Door|
|Access Control||Door Held Open||Door Open Too Long|
|Access Control||Door Forced Open||Unauthorized Door Open|