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OpenEye Knowledge Base

Web Connect

Web Connect is the landing page when entering OpenEye Web Services (OWS) cloud portal as an End User. Users can access an OWS connected recorder by clicking Connect. Users will be unable to connect to a recorder labeled Offline.

OWS Web Connect.png

Local and Standard Connections

If the recorder and workstation are on the same network, you have the choice to connect via the Local IP address of the recorder or through a Standard connection via the Web Services application.

You will be able to click on the 'i' icon next to CONNECT to view a pop-up window if the two connection options are available.

NOTE: If you cannot see the information icon or access the Local Connect pop-up window, your connection will automatically default to the Standard connection.

To choose between the connection options: 

  1. Click on the arrow next to CONNECT for the connection dropdown menu.
  2. Click either Standard or Local Connection to choose a connection option.
    • Standard Connect will utilize the Relay service with OWS. 
    • Local Connect will try to connect a local workstation, using a connection to OWS in the Thin Client (browser), to a recorder as long as they are either on the same IP range or are in a VLAN bridged mode.

NOTE: If the two connection options are available and you click the CONNECT button instead of using the dropdown menu, a local connection will be attempted by default.

NOTE: If the two connection options are available and a default local connection attempt fails, you will have to manually select Standard from the dropdown menu to attempt a standard connection.

NOTE: If the Local Connect does not work there may be something in the network that is not allowing the connection, and you can use Standard Connect.

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