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OpenEye Knowledge Base

Account Activity

Improve system transparency and accountability by auditing device and feature changes in OpenEye Web Services (OWS). This functionality allows users to easily view a detailed history of key actions performed on devices and features, from system configuration to user activity. With precise timestamps and user identification, viewing account activity increases transparency and accountability, enhancing system oversight and simplifying troubleshooting measures.
Account Activity

Account Activity is available to End Users and can be found under Management > Account Activity

EU Account Activity dropdown.png

To view Account Activity, the End Users must be in a User Group in which Account Activity is enabled in End User Permissions.

EU Audit Log.png

The End User will be able to track user activities related to Cloud Cameras, Location ArmingVideo Clips and main navigation bar page views within OpenEye Web Services (OWS) with User Activity.

Category Event Type Description Visibility Accessibility
Cloud Camera Camera Settings Updated Displays when specific camera settings have been adjusted such as Analytics, Recording, Audio, or Image Settings Displays End User​ Activity Can be viewed on the Channel Partner and End User Account Activity Tabs​
Device Action Monitors actions such as cloud camera device rebooting or partial resets
Devices Deregistered Displays when a device is deregistered from the account being monitored
Device Settings Updated Displays when the device network settings have been adjusted
Device User Updated Monitors when a device user is changed
Relay Settings Updated Displays when relay settings are changed
Sensor Settings Updated Monitors when sensor settings are adjusted
Location Arming Armed Displays when a location is manually armed Monitors End User Activities​ Can be viewed on the Channel Partner and End User Account Activity Tabs​
Disarmed Displays when a location is manually disarmed
Set Alarm State Owner Displays when the alarm state owner field has changed
User Activity Page View

Displays when a user has viewed a page from the main navigation bar. Shows the page name and the time it was accessed. Does not include details on the specific navigation within the page, or whether sub-pages or tabs were opened

Page View Locations:

Active Alerts, Alert History, Alert Rules, Account Activity, Billing, Customer Accounts, Dashboard, Global Defaults, Integrations, Layouts, Location Groups, Locations, Order and Shipping Report, Point of Sale, Recorders, Reports, Settings, Shared Reports, System Design Tool, User Groups, Users, Video Clip Management, Video Clips, Video Player, Web Connect 

Monitors End User and Channel Partner Activities ​ Can be viewed on the Channel Partner and End User Account Activity Tabs​
User Management User Added to Account Displays when a user has been added to an account Monitors End User and Channel Partner Activities Can be viewed on the Channel Partner and End User Account Activity Tabs
User Removed from Account Displays when a user has been removed from an account
Video Clips Deleted Displays when a video clip has been deleted Monitors End User and Channel Partner Activities Can be viewed on the Channel Partner and End User Account Activity Tabs​
Downloaded Monitors when a video clip is downloaded
Exported Displays when a video clip was exported
View Displays when a video clip was viewed

Apply Filters to Account Activity by using the dropdowns for Category, Account, Start Date / Time, End Date / Time, Events, and Users.

Click Clear All Filters to reset filters and Account Activity to default settings.

Click Export to download an .xls file of the Account Activity. Click Collapse display arrows.png to collapse the Filters pane and display more of Account Activity.

The Account Activity Overview displays additional information about the Account, Date / Time, User, Category, Events, and Source.

The Account Activity Details displays the changes made within an account when an event in the list is selected.

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