iOS Mobile App
Select Account and Location
- After logging in to OpenEye Web Services, select an account from the list or use Search to filter by account name.
- Use the dropdown to select a location.
You will be taken to the live screen for that location.
NOTE: See Locations for more information on Locations in OpenEye Web Services.
Live and Recorded Screens
Viewing Pane – Displays Live screen views of cameras within the grid selection, view settings, and stream settings.
NOTE: The order of cameras can not be changed within the app. Edit Sort Order has more details on changing camera arrangements.
Camera Tile – View live video from a specific camera in each individual tile.
Live – Transition from the Recorded screen to the Live screen.
Devices – View the list of available devices, including Web Services Devices and Local Devices.
Recorded – View recorded video from a specific camera in each individual tile.
Event Search – Transition from the Live screen to the Event Search screen where event time, date and camera specifications can be set.
Cameras – View the list of available cameras in Web Services and Local Devices.
Relay Connection – This connection uses the relay service to stream video.
NOTE: The Relay Connection can turn off after a period of inactivity.
Quick Links – Streamlines Cloud Management with quick links to alerts, recorder management, reports, user management and video clips.
Timelines – Default continuous recording is represented by dark lines on the Timeline Search bar, with lighter lines on the Timeline Search bar representing events. Selecting additional timelines from Timeline Filters will represent continuous recording as a darker color and events as lighter events.
Event Type Filters – Click the filter icon 
and check which timelines to display, then Close to view the selected timelines.
Timeline Search Playback Controls
Playback Speed – Control the speed of video playback.
Pause – When Recorded video is paused, Play Forward and Play Backward will both display and the options to Skip Backward and Skip Forward will display.
Jump Backward – Jump paused video backward in 10 second intervals.
Jump Forward – Jump paused video forward in 10 second intervals.
Play Events – Displays only event video as indicated by the lighter lines on the Timeline.
Expanded Menu – The expanded menu displays the relays icon, stream quality icon, export icon and grid icon.
Timeline Search - Paused
Playback Speed – Control the speed of video playback.
Skip Backward – Move to the previous frame of recorded video.
Play Backward – Play recorded video backward.
Play Forward – Play recorded video forward.
Skip Forward – Move to the next frame of recorded video.
Expanded Menu Controls
Activate Relays – Activate or deselect relays associated to your cameras. To activate a relay, simply click on the desired camera vieweing pane, select Activate Relay, choose a relay from the list of enabled relays, and a small ✔️ will appear on the right hand side next to the relay name.
Select Stream Quality – Specify the stream quality for cameras in the Viewing Pane.
Video Clip Export / Sharing – Export still images and recorded video as seen in the current search playback. Users may export clips to cloud or use the Clip Sharing Feature to export video to other users quickly. Under Export Type after tapping the Export Icon, users can also download JPG Snapshots directly to their iOS device.
NOTE: You can export a video clip to your OWS cloud account directly from your iOS mobile device. Do not select the "Share Video Clip" button if you wish to only share to the OWS cloud. The video clip will appear in your Web Services Account after the export has been complete.
Grid – Specify a screen grid to view live video from cameras in the Viewing Pane.
360 View – Pan the camera view in multiple directions even if the camera does not have moving mechanical parts.
NOTE: 360 View requires a camera with Fisheye capabilities.
PTZ Controls
Two-Way Audio – Where supported, enable Two-Way Audio for cameras with speaker and microphone.
PTZ Presets – Where supported, preset your PTZ controls.
PTZ Controls – In the Live Viewing Pane, PTZ controls allow you to pan and tilt the camera's view as well as zoom in or out using the touch screen. Use one finger to drag the camera view in the direction desired and two fingers to zoom.
Digital Zoom – By expanding or pinching two fingers on Camera Tile, the user can zoom in on a live or recorded video for detailed viewing.
Select Event Type
- Click Events to search by event type.
- Select a Date/Time, Duration, Event Type, Location, and Cameras.
Event Search Playback Controls
Playback Speed – Control the speed of video playback.
Previous Event - Navigate to the previous event in the Event Search.
Play Backward – Play recorded video backward.
Play Forward – Play recorded video forward.
Next Event - Navigate to the next event in the Event Search.
Download – Download Video of the selected event.