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OpenEye Knowledge Base

OE-C9912M20 Hardware Manual - Features and Contents

Important Safeguards

View Important Safeguards before installing the camera.


View the Product Warranty for the camera.

Product Description

The OE-C9912M20 is a 20MP outdoor, remotely PTZ repositionable, multisensor IP camera equipped with four, 5 Megapixel, 2.7~13.5mm VF, AF, Zoom lenses. Increase your return on investment with 360° coverage, equal to four single-sensor cameras, and simple installation through a single cable run. True WDR and true day/night functionality allow the camera to adapt to changing lighting conditions throughout the day to ensure high-quality images. Integrated IR LEDs provide uniform illumination at night to provide crystal clear video, even in total darkness. 

The ability to reposition remotely and the IK10 and IP66-rated housing make the OE-C9912M20 well-suited for installation in high-traffic, outdoor areas. The OE-C9912M20 is available with a variety of accessory mounting options to fit many applications.

Combine the powerful multisensor capabilities of the OE-C9912M20 with OpenEye Web Services to monitor your facility from any angle plus receive real-time alerts for events, sent directly to your mobile device or PC.

Camera Dimensions

C9912M20 Dimensions-01.png


Camera Cables

C9912M20 Camera Cables numbered.png 


1 Power (12vDC) Red 24vDC +
White GND -
2 Audio I/O Red Audio Out +
Black Audio Out -
Audio I/O Red Audio +
Black Audio -
3 Alarm I/O Red Alarm Out +
Purple Alarm Out -
Orange Alarm In +
Black Alarm In -


Alarm Connections


C9912M20 IP Camera wiring graphic.png

NOTE: An external power source is required for alarm in and alarm out.
Alarm In 3.3V - 12V Max
Alarm Out 30V Max


Camera Connections

C9912M20 Multisensor Cutaway w reset and SD.png

RJ-45 For network and PoE connections
Power (24vDC) Power Connection
Alarm I/O Alarm Connection
Audio In Audio In
Audio Out Audio Out
MicroSD Card Slots (2)

Supports up to 512GB microSD card for Edge storage.

Do not or remove the microSD card when the camera is powered on.

Reset Button

Press and hold the reset button for 3 seconds to restore all settings to default, excluding network and credentials.

Press and hold the reset button for 6 seconds to restore the camera to factory default state.

Power Connection

For an adequate power connection, use a 12vDC or 24vAC adaptor. Alternatively, you can power the camera by PoE++ using the PoE power injector provided with the camera, or if a Power Sourcing Equipment (PSE) switch is available.

NOTE: OpenEye recommends against using more than one power source at a time.


To prepare the camera for wall of ceiling installation with accessories, see instructions on the Quick Installation Guide.


OpenEye C9912M20 cameras include the following features:

  • 4x 5MP 2.7~13.5mm VF, AF, Zoom Lens
  • Remotely PTZ Repositionable
  • 360° Coverage
  • Easy Single Cable Installation
  • True WDR
  • Integrated IR LEDs | Up to 131'
  • IK10 Impact Rating
  • IP66 Ingress Rating
  • 60W PoE Injector included
  • Smart Compression
  • Alarm and audio I/O
  • 3/4" conduit connection
  • Compatible with 4-inch electrical box
  • NDAA Compliant
Box Contents

OpenEye C9912M20 cameras come with a mounting accessory kit, grommets, mounting template, and PoE Injector. Identify the following components to make sure everything has been properly included with your new recorder. If any of the following items are missing, contact the dealer to arrange a replacement.

9912M20 Line Drawing-01.png

OE-C9912M20 Multisensor Camera

C9912M20 Desiccant Packet.png

Mounting Accessory Kit and Desiccant

C9912M20 Rubber Grommets.png

Rubber Grommets

C9912M20 mounting-template.png

Mounting Template

C9912M20 Injector.png

PoE Injector

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