Skip to main content
OpenEye Knowledge Base

OE-C9912M20 Quick Start Guide

OE-C9912M20 Quick Start Guide Hard Copy

Click the link if you need to download the original hardcopy of the OE-C9912M20 Quick Start Guide included with the boxed contents.

Box Contents

OpenEye C9912M20 cameras come with a mounting accessory kit, grommets, mounting template, and PoE Injector. Identify the following components to make sure everything has been properly included with your new recorder. If any of the following items are missing, contact the dealer to arrange a replacement.

9912M20 Line Drawing-01.png

OE-C9912M20 Multisensor Camera

C9912M20 Desiccant Packet.png

Mounting Accessory Kit and Desiccant

C9912M20 Rubber Grommets.png

Rubber Grommets

C9912M20 mounting-template.png

Mounting Template

C9912M20 Injector.png

PoE Injector


Camera Cables

C9912M20 Camera Cables numbered.png 


1 Power (12vDC) Red 24vDC +
White GND -
2 Audio I/O Red Audio Out +
Black Audio Out -
Audio I/O Red Audio +
Black Audio -
3 Alarm I/O Red Alarm Out +
Purple Alarm Out -
Orange Alarm In +
Black Alarm In -


Alarm Connections


C9912M20 IP Camera wiring graphic.png

NOTE: An external power source is required for alarm in and alarm out.
Alarm In 3.3V - 12V Max
Alarm Out 30V Max


Camera Connections

C9912M20 Multisensor Cutaway w reset and SD.png

RJ-45 For network and PoE connections
Power (24vDC) Power Connection
Alarm I/O Alarm Connection
Audio In Audio In
Audio Out Audio Out
MicroSD Card Slots (2)

Supports up to 512GB microSD card for Edge storage.

Do not or remove the microSD card when the camera is powered on.

Reset Button

Press and hold the reset button for 3 seconds to restore all settings to default, excluding network and credentials.

Press and hold the reset button for 6 seconds to restore the camera to factory default state.

Power Connection

For an adequate power connection, use a 12vDC or 24vAC adaptor. Alternatively, you can power the camera by PoE++ using the PoE power injector provided with the camera, or if a Power Sourcing Equipment (PSE) switch is available.

NOTE: OpenEye recommends against using more than one power source at a time.


To prepare the camera for wall of ceiling installation with accessories, see instructions on the Quick Installation Guide.

Default Username and Password

*OpenEye IP cameras ship without a default password.

Username: admin

The admin user password can be set using the following methods:

  1. OpenEye recorders running Apex 2.6 or newer will automatically set a new unique password when added in setup, if a new password has not already been set.

NOTE: You can set your Default Camera Password under the General Settings page within Setup > System Settings > General Settings. For instructions on defining your unique camera password, visit Default Camera Password.

  1. Connect to the camera directly through a Web Browser and follow the onscreen prompts.
  2. Use the Network Camera Manager (NCM) Utility.

NOTE: More on the NCM Software can be found at Network Camera Manager.

NOTE: Refer to your recorder manual or quick start guide for instruction on adding cameras.

Assigning an IP Address

OpenEye IP cameras are set to DHCP by default. If a DHCP server is not detected after 2 minutes, the camera will default to IP address If you are not using a DHCP server, NCM will allow you to batch configure a static IP address. The default IP address for the camera network on your recorder is

Selecting multiple cameras and entering IP address will set an IP address on all selected cameras, starting at and increase per camera.

  1. Open the Network Camera Manager application.
  2. Select applicable camera(s).
  3. Input starting Ip address, Subnet Mask, Gateway, DNS.
  4. Apply changes.
  5. Wait 60 seconds before refreshing NCM.

NOTE: See Network Camera Manager for more information.

Connecting to the IP Camera

To access the camera setup menu, you need to open Network Camera Manager (NCM) utility. NCM is pre-installed on all OpenEye Recorders and is also available for download on the OpenEye website for installation on your personal computer or laptop.

  1. Open Network Camera Manager.
  2. Locate your camera on the Network Camera Manager list.
  3. To open the web browser, select the camera and click LOAD.
Product Features
Maximum Resolution 2592 x 1944
Frame Rate at Maximum Resolution 30FPS @ 20MP x 4 channels | H.264
Total Streams Three per Image Sensor
ONVIF Profile S / G / T Compliant
Day / Night Day / Night / Auto
Wide Dynamic Range True WDR
Environmental and Power
Power Consumption Max 40W
Input Voltage 24vDC / PoE
Operating Environment -40°F ~ 131°F (-40°C ~ 55°C) (IR OFF)
IP Rating IP66
Impact Rating IK10
  • Was this article helpful?