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OpenEye Knowledge Base

Basics of Two-way Audio

Camera Setup
  • Ensure that audio is enabled inside the camera software, and that the camera is on the latest version of firmware.
  • For audio to function, the speaker and microphone must be remote gain compatible and connected to the camera through the audio in/out ports (if applicable with the camera model).
  • Any external microphones and speakers will need an external power source.
  • All cameras need to use the G.711ulaw codec.
Recorder Setup

Once enabled on the camera, the Audio tab will become available in the camera profile.

 

Select Enable 2-Way Audio.  

Client Setup

Command Station

  1. Once audio is properly enabled in the camera and on the recorder, select the camera in Command Station. The camera will display a speaker icon to the right of its name:  

 

  1. Enable audio in Command Station by clicking the speaker icon, or right clicking the camera view and selecting the audio menu.  

 
Mobile App

  1. Once audio is properly enabled in the camera and on the recorder, select the camera in the mobile app. 
  2. There will be up to two icons on the bottom of the mobile app. One for Speaker and one for Microphone. 
  3. If the Icons show a small , they are disabled. Simply tap the icon to enable it and start using two-way audio.
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