Using the Virtual Support Agent
Resolve questions instantly with a 24/7 virtual support agent, available directly inside OpenEye Web Services (OWS) and the OpenEye Knowledge Base.
OpenEye Web Services (OWS) 24/7 Virtual Support Agent
Access instant answers and resolve issues anytime with the OpenEye virtual support agent. Available inside OpenEye Web Services (OWS) and the OpenEye Knowledge Base, it delivers 24/7 assistance for setup, troubleshooting, product information, and everyday security questions, helping you find what you need faster and stay focused on your business.
Virtual Support Agent in OWS
After logging in to OWS, click on the virtual support agent 
in the upper right-hand corner.
Enter your question into Chat with Virtual Support Agent.
Virtual Support Agent in the Knowledge Base
Click on the virtual support agent in the bottom right-hand corner.
Enter your question into Chat with Virtual Support Agent.