Locations Schedules

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The location schedules feature allows users to define a schedule for each location. This schedule can then be used for various purposes, including scheduling a configuration for alert rules and automatically arming the Virtual Alarm Panel.

Schedule Configuration

Location schedules are configured on the Location Hours page Management > Locations > Locations > Location Hours. Every location is required to have a schedule, with a default schedule being created.

Locations Schedules tab.png

Select the days and use the dropdowns to set open and close times for when a location will be armed.

NOTE: An open time must be set for a day before a close time can be set.

Location Hours

Location Hours show regular operating hours, including holidays and special events.

The Summary of Hours will display a complete schedule based on all of the configured Operating Hours and Special Hours times.

NOTE: After setting or updating schedule times, the Location Hours and Summary of Hours will refresh automatically.

Configuring Location Hours After Midnight

For schedule hours that go past midnight, an asterisk will appear in the close time to indicate hours that extend into the following day.

Example: The asterisk in the close time on Sunday indicates that the location will be armed until 1:00 AM Monday. Another armed state has been configured to begin at 5:00 AM that same Monday.

Locations schedule past midnight.png

Configuring Special Hours

Special Hours allow locations to override their normal schedule for holidays or custom events. Special Hours are configured from the Location Hours page by selecting the three‑dot menu and choosing Add Special Hours.

Special Hours includes:

Holidays – Pre‑configured holidays that automatically repeat every year
Custom Events – User‑defined, one‑off schedule overrides

Holidays

Holidays displays a list of supported fixed‑date holidays (e.g., Christmas) and floating holidays (e.g., Thanksgiving). All holidays automatically repeat each year.

NOTE: Enable Use a holiday’s official observed date if it falls on a weekend to apply the observed weekday when a holiday occurs on a Saturday or Sunday.

To add a holiday:

Select the checkbox next to the holiday.
Choose whether the location will be Closed or Open during this time.
If Open during this time is enabled, set the Opens and Closes times using the time selectors.
Click Next.

Holiday Status Indicators

Each holiday displays a status indicator:

Closed – The location will remain closed for the entire day.
Open – The location will be armed only during the configured time range.
Inactive – The holiday is not applied to the location schedule.

Custom Events

Custom Events allows you to create one‑off or recurring schedule overrides for events such as training sessions, company parties, or additional holidays. Up to 30 custom events can be added per location.

To add a custom event:

Select Add.
Enter an Event Name (required).
Optionally enter a Description to provide additional context.
Select the Date for the event.
Choose a Recurrence option if the event repeats Annually, Monthly, or on a Custom recurrence.
Choose whether the location will be Closed or Open during this time (either All Day or during set hours).
Click Next.

Custom Event Status Indicators

Each custom event displays a status indicator:

Closed – The location remains closed for the entire event date.
Open – The location is armed only during the configured time range.
Inactive – The event is disabled and does not affect the schedule.

Confirming Special Hours

After configuring Holidays and Custom Events, select Next to review the Special Hours before applying them to the location.

The Confirm Special Hours screen displays a summary of all Special Hours that will be applied, including:

The Holiday Observance Policy status (Enabled or Disabled)
All active holidays and custom events
The open or closed status for each date
Configured open and close times, if applicable

On the Confirm Special Hours screen, select Show Special Hours to be applied to control which changes are displayed in the summary.

The following view options are available:

Show Special Hours to be applied – Displays a summary of all Special Hours changes that will be applied when confirmed, including added, edited, and deleted entries, as well as the Holiday Observance Policy.
Show added or edited Special Hours – Displays new or modified holidays and custom events that will be applied.
Show deleted Special Hours – Displays Special Hours that will be removed when the changes are confirmed.

These options help verify all schedule changes before applying them to the location.

Click Confirm to apply the Special Hours to the Location Hours schedule.