What Types of RMAs Does OpenEye Offer?

Openeye offers the following 9 RMA types.  Each RMA type serves a specific purpose as noted in the far right column of the chart below.

RMA Type:	RMA Description:
Accessory Item	Used for non-inventoried items Cables Repair Media Domes
Credit	Used for credit and refunds New equipment Handled by Inside Sales
CrossShip	Does not require an RMA security deposit Will ship when we receive the defective product
Exchange Component(s)	In Warranty Component HDD’s Power Supply
Exchange for Different Model	In Warranty Model Exchange Incorrectly ordered or processed items
OOW Component	Out of Warranty Component HDD’s Power Supply
Replace for Same Model (Advance Replacement)	Advance Replacement Cameras Recorders
Repair	Used for in house RMA Repairs Mother boards Un-diagnosed units
Upgrade	Used for in the field and in house upgrades OS upgrades HDD upgrades