RMA Security Deposits

Why is there a security deposit on my RMA?

The RMA security deposit is collected to ensure defective equipment is returned. 

• An RMA security deposit is collected on all in-warranty and out-of-warranty RMAs.
• When an RMA security deposit is collected, a hold or authorization is placed against the provided payment method: Credit Card, Itemized PO, or Open PO.
• Once the defective equipment is received the hold or authorization will be lifted.

If you do not wish to provide an RMA security deposit, please inquire about a cross-ship RMA with the technical support representative assisting you.

Note: If you require more than 30 days to return the defective equipment, please communicate that with the technical support representative assisting you in setting up the RMA.