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OpenEye Knowledge Base

Enabling Axis 2-Way Audio

2-Way Audio  

With 2-way audio, users are able to listen and talk down to individuals seen on camera remotely. 2-way audio is available in the Command Station Desktop Client and OpenEye mobile apps. 

  • AXIS A8105-E Network Video Door Station
  • AXIS A8207-VE Mk II Network Video Door Station
  • AXIS I8016-LVE Network Video Intercom

NOTE: 2-Way audio for Axis devices requires Apex Server Software version 2.6 or higher.

NOTE: The web client does not support 2-Way audio at this time.

Enabling Audio on the Recorder
  1. Click Setup Options Gear.png > General Configuration > Cameras and click on the Axis device in the Camera List.
  2. Click on the Audio tab.

Apex Enable 2-Way Audio for Axis.png

  1. Select Record and Enable 2-Way Audio.
  2. Click Apply.
Enabling Sensors for Axis Devices

To generate events, make sure that the recorder sensors are enabled for the Axis device:

  1. Click Setup Options Gear.png > General Configuration > Sensor / Relay. 
  2. Check both sensors for the Axis device.
  3. Click Save.

Apex Enable Sensors for Axis Door Station.png

How to Access the Axis Device from the Recorder

The Axis device will be recognized as a camera and appear in the camera list on the recorder.

  1. Click Setup (Gear Icon). clipboard_e42c73e33cb1ca77feb3c2c1180c37adc.png
  2. Under General Configuration, navigate to the Cameras menu.
  3. Select a camera by clicking on it.
  4. Click the Live / Recording tab.
  5. Click Connect Directly to Camera.

clipboard_e794d5ae2aebdccf7eda90ec79871abc3.png

Configuring I/O Ports on the Axis Device

Go to System Options > Ports & Devices > I/O Ports.

  1. Use the Port Type dropdown menus to set one I/O to Input and the other to Output.

NOTE: If both I/O ports are set to Input, the recorder will not see the sensor event when the call button is pressed.

  1. Click Save.

Axis IO Ports.png

Create a Sensor Alert Rule 
  1. Within the Alerts tab in the OWS Cloud Portal, select Alert Rules from the dropdown menu.

Alert Rules dropdown.png

  1. Click Add New Rule.

Add New Rule button.png

  1. Select Sensor from the pop-up menu. 

Create a New Alert Rule popup.png

  1. Click Next.

Next Button.png

  1. Name the alert and give it a Description as desired.

Alert Name and Description.png

  1. Click Create.

Create button.png

Defining a Sensor Alert

OWS Sensor Alert for Axis.png

  1. Enter the Time of Day range that this rule should be active for.
  2. Check the boxes beneath the Days of the Week on which the rule should be active.
  3. Select the minimum Motion Duration or Sensor Duration necessary before sending an alert.
  • Select Seconds, Minutes, or Hours using the dropdown menu.
  1. Active Alert (Optional) - Check the Active Alert box to add the alert to the Active Alert Dashboard and tag it as an Active Alert in email notifications.
  2. Send To 3rd Party Integration (Optional) - Check the Send To boxes to send the alert to the associated 3rd party integration. 
  3. Click Save.
Adding Sensors to an Alert Rule
  1. Click Sensors on the navigation sidebar.

  Sensors tab.png

  1. Click Add Sensor.

   Add Sensor button.png

  1. Click the Add button next to each device you'd like to be included in the Alert.

Green Add button.png

NOTE: To apply the rule to every Recorder, check the box next to Automatically include all recorders in this Alert Rule.

  1. Click Add when finished.

Select button.png

Add Users to an Alert Rule

NOTE: Adding Users to a rule automatically grants them permission to view alerts for cameras and recorders they have access to based on their User Group permissions.

  1. Click Users/Notifications on the left-hand menu.

Users Notifications tab.png

  1. Click Add User or Add Group.

Add Group Add User button.png

  1. Click + next to each User or Group to send emails and push notifications when the alert is triggered.

Green Add button.png

  1. Click Add when finished.

Select button.png

NOTE: To receive email, push or client alert notifications, the Email Alert, Push Alert or Client Alert box must be checked. Simply adding a user only gives them access to see this alert’s history. See Alert Notifications for details.

Deleting an Alert Rule or Updating, Disabling, Clearing All Active Alerts
  1. Click General Info on the navigation sidebar.

General Info tab.png

  1. Edit the Name and Description as desired.

General Info Name and Description.png

  1. Click Disable Rule to turn the Alert Rule off without deleting it.
  2. Click Delete Rule to permanently remove the Alert Rule and delete all history associated with it.
  3. Click Clear All Active Alerts to permanently remove only the Active Alerts from the history associated with the Alert Rule.
  4. Click Save when finished.

NOTE: The Name given to an alert will appear as the subject line of email notifications sent by that alert.

Command Station Notifications

When a a sensor event occurs, an icon Client Notification Icon.pngwill appear in the upper right-hand corner of the Command Station screen. Click on the icon to view notifications.

The notification lists alert name, recorder name, camera name, date, time, and account.

Axis Command Station Sensor Event.png

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