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OpenEye Knowledge Base

Active Alerts in Mobile

Make an Existing Alert Rule Active
  1. Go to the rule definition for a given alert.
  2. Click the Active Alert checkbox and click Save.


Add a User or User Group to a Rule

NOTE: Adding Users to a rule automatically grants them permission to view alerts for cameras and locations they have access to based on their User Group permissions.

  1. Click Users/Notifications on the left-hand menu.

Users Notifications tab.png

  1. Click Add User or Add Group.

Add Group Add User button.png

  1. Click + next to each User or Group to send emails and push notifications when the alert is triggered.

Green Add button.png

  1. Click Add when finished.

Select button.png

NOTE: To receive email, push or client alert notifications, the Email Alert, Push Alert or Client Alert box must be checked. Simply adding a user only gives them access to see this alert’s history. See Alert Notifications for details.

Notification Methods

When creating an alert and defining an alert rule, you can check one or all methods in the Users/Notifications tab on the left-hand menu.

  • Email Alert
  • Push Alert via mobile phone
  • Client Alert

Alert Rules Users Notifications.png

Only Users who have been given permission to receive or enable Client Alert notifications can utilize Client Alert options. If no permission has been given, the Client Alert boxes will be grayed out and a prohibited icon will appear and will be prompted with “This user does not have permission to use this option." Enable the Client Alert notification permission within the User Group permissions under Remote Client Permissions

Active Alerts in Mobile

After Push Notifications have been enabled for a User added to an Active Alert, an indicator will appear on the navigation menu of the mobile app showing the amount of Active Alerts.

Mobile Active Alert Notification.png

Click on the menu to view the number of each type of Active Alert.

Mobile Navigation Menu Dropdown.png

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