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OpenEye Knowledge Base

How Do I Update My Camera's Firmware?

It is important to install firmware updates for your camera when updates to ensure the latest security and system protections. You can update firmware on multiple OpenEye cameras at one time if you’re on the local network using the Network Camera Manager application. If you need to update cameras remotely, you can access the camera through OpenEye Web Services using Camera Link.
Update the firmware on a 10/20/30/32 Series OpenEye Camera
  1. Download the firmware update from the product page or Support downloads page on
  2. Connect to the camera using Camera Link.
  3. Click Setup on the top menu.
  4. Click Maintenance Maintenance on the side menu.
  5. Under Software Upgrade, click Browse and navigate to the firmware file saved on your local PC.
  6. Click Upgrade and then click OK to confirm that you want to upgrade the software.
  7. After you see the message “Upgraded Successfully. Please log in.” refresh the browser page.
Reset the Factory Default Settings
  1. Enter the camera credentials to log in.
  2. Click Setup on the top menu.
  3. Click Maintenance Maintenance on the side menu.
  4. Under Config Management, click Default to restore factory default settings and then OK to confirm.

NOTE: The camera password and network settings will remain unchanged. All other camera settings will be reset to factory default settings.


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