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OpenEye Knowledge Base

2023 Tech Sessions

Year in Review and What's Coming in 2024

December 12th, 2023

Come and be part of the OpenEye Team's year-end Tech Session! We'll take a glimpse of the transformation 2023 had to offer and explore an array of features we introduced during the year. Don't miss this chance to catch up on any feature releases you might have overlooked. Additionally, we will be unveiling a sneak peek of our 2024 roadmap with products you won't want to miss.

Join our team to:
• Look back at all of the new features released this past year.
• Learn about the resources that have been made available to you and your team.
• Discover the upcoming features that OpenEye is actively developing for 2024.


Server-Side Analytics in OWS 

Tuesday November 28th, 2023

With server-side analytics in OpenEye Web Services (OWS), you can be alerted on or search person, vehicle, line crossing, and intrusion events, all without camera upgrades. OWS offers real-time notifications and timeline event search. OWS server-side analytics enhances existing surveillance systems and provides meaningful actionable intelligence.

Join our team to:

  • Discover the types of server-side analytics that are supported by OWS.
  • Learn how server-side analytics helps you get the most out of your current systems.
  • Understand how simple it is to create Alert Rules and search for these events.


Video Clips and Sharing in OWS 

Tuesday October 31st, 2023

OpenEye Web Services (OWS) makes viewing, managing and sharing video clips easier, faster, and more intuitive. You can now share, download, or delete multiple clips at once within a single interface, view video clip details alongside the video in different layouts, and share multiple video clips with users through a single email. OWS allows you to collaborate faster and more effectively within OpenEye's easy-to-navigate cloud portal.

Join our team to:

• Learn how OWS Video Clips simplifies video viewing, management, and sharing in a single platform.
• Understand the convenience of sharing, downloading, and deleting multiple clips, along with viewing clip details in different layouts.
• Discover how OWS Video Clips boosts collaboration within OpenEye's user-friendly cloud portal while saving time through grouped clip management and sharing.


Cybersecurity in OWS 

October 17th, 2023

OpenEye Web Services (OWS) provides you with the essential tools and capabilities required to implement our top-tier, cloud-based video surveillance solution, all while ensuring the utmost security for your network, customers, employees, and operations. Our platform simplifies the utilization of video intelligence as a valuable business resource while effortlessly integrating OWS into your current IT infrastructure, enhancing cybersecurity measures and minimizing risks.

Join our to team to:

  • Discover the ways OWS protects your organization
  • Learn best practices for configuring OWS to bolster your security efforts
  • Understand the importance of cybersecurity and the different ways to be cyber secure


License Plate Recognition in OWS 

October 3rd, 2023

OpenEye Web Services (OWS) combines the power of License Plate Recognition (LPR) with cloud managed video to provide an efficient and accurate way to record, search and alert on license plate data.
In this Tech Session you will:

• Learn how LPR can quickly locate plates across multiple cameras and locations.
• Discover which hardware and systems are compatible with OWS.
• Understand how using LPR’s powerful Alert and Search features can increase operational efficiency.


Analytics in OpenEye Web Services

September 12th, 2023

Join the OpenEye Team to learn how leveraging analytics can increase your team’s ability to respond to the events that matter most. OpenEye Web Services delivers critical and relevant information across your organization by providing insights to guide informed decisions and responses. OpenEye works with 3rd party devices as well as offers server-side analytics, creating more actionable intelligence when paired with our powerful alerts engine. Join us to learn how you can leverage each for your organization.


In this tech session, you’ll:

  • Discover OpenEye’s analytics capabilities to increase actionable intelligence
  • Learn how to leverage 3rd party devices with OWS
  • Understand how using OWS can provide users with actionable intelligence that matters most


Understanding Partner Resources in OWS

August 15th, 2023

Join the OpenEye team to see and understand all the resources available at your disposal. We’ll take a dive into our Knowledge Base, training platform, manuals and spec sheets, the system design tool, and our new website which is coming out soon!

  • Learn about our Knowledge Base, Training Portal, and other resources available. 
  • Discover the value and benefits these resources bring your team. 
  • Understand how to access and navigate all our resources. 


Understanding and Optimizing Reports in OWS

July 25th, 2023

OpenEye Web Services (OWS) Reports are designed to help monitor the health of a system or your business by displaying crucial information at a glance. OWS Reports provide real-time or retrospective intelligence that help businesses improve customer satisfaction, identify operational issues, and prevent system downtime. Join our team to take a deep dive into the benefits of these reports and learn effective ways to create reports to maximize the operational efficiency of your business.


In this session, you will:

  • Discover the types of reports OWS offers
  • Learn how to effectively create and manage reports
  • Understand how reports in OWS can increase operational efficiency


Best Practices for a Successful Deployment 

July 11th, 2023

Join the OpenEye team  to learn the best practices for connecting to OpenEye Web Services (OWS) and optimizing the connection. You’ll also learn about OWS network requirements and how to diagnose a bad connection. Our team will be available to answer any questions and provide valuable resources to your teams.


In this Tech Session you will:

  • Learn the basics of effective OWS optimization
  • Discover new troubleshooting techniques to assist in the field
  • Understand the best practices to ensure a successful deployment


OWS Ecosystem 

June 27th, 2023 

OpenEye Web Services (OWS) open ecosystem allows for integrations with third party platforms such as access control, intrusion, point of sale systems, and more. These data points can be combined to create alerts paired with video verification providing more actionable intelligence to secure and support businesses of all types.

In this Tech Session you will:


  • Learn about the different types of integrations that exist with OWS.
  • Discover different ways partner platforms integrate with OWS including through the OWS API.
  • Understand the OpenEye ecosystem and the benefits it provides.


License Plate Recognition

June 13th, 2023 

OpenEye Web Services (OWS) combines the power of License Plate Recognition (LPR) with cloud managed video to provide an efficient and accurate way to record, search and alert on license plate data.
In this Tech Session you will:

• Learn how LPR can quickly locate plates across multiple cameras and locations.
• Discover which hardware and systems are compatible with OWS.
• Understand how using LPR’s powerful Alert and Search features can increase operational efficiency.


Hard Drive Health Monitoring 

May 23rd, 2023 

Health Alerts play a crucial role in recognizing any disruptions impacting the hardware's capability to capture or record video content. By offering instantaneous notifications about the hard drive's condition, these alerts effectively save valuable time. There are five distinct types of health alerts: Abnormal Restart, Recorder Not Reporting, Connection Lost to Camera, No Recorded Video, and Hard Drive Error. In the upcoming Tech Session, you will learn about each one and how to troubleshoot to avoid false positives.

Join our OpenEye Support team to:

  • Learn why Hard Drive Health Monitoring is important.
  • Learn how to troubleshoot health monitoring alerts and avoid false positives.
  • Discover best practices for identifying false positives.


Point of Sale Connect in OWS

May 9th, 2023

OpenEye Web Services (OWS) POS Connect gives businesses of all types a more complete picture of their operations and sales by marrying transactional data from their point-of-sale system with video verification. Using customizable searches and alert notifications you can identify costly problems of fraud, operator error, or poor customer experiences so you can correct them before they affect your bottom line.

  • Learn how customizable and savable searches can streamline operations.
  • Discover how alert rules based on transaction criteria increases business intelligence.
  • Understand how POS Connect can provide a more complete solution for customers monitoring transactions.


OpenEye's System Design Tool 

April 25th, 2023

OpenEye Web Service's System Design Tool enables you to quickly and easily select the right equipment for your next installation. The System Design Tool also displays required OWS licenses and system upgrades, to assist you in properly quoting OpenEye systems and capabilities. The ability to share your design directly with OpenEye makes quoting and new customer onboarding easier.

  • Discover how easy it is to select equipment for your next installation.
  • Learn how to create and save designs.
  • Understand how using the System Design Tool makes quoting and and onboarding new customers easier than ever!


OpenEye's Subscription Management in OWS 

April 11th, 2023

Subscription Managment streamlines license management and access to billing information, so partners can better support their customers and reduce operational overhead. Partners now have more flexibility to purchase recording hardware in advance and activate licenses at the time of deployment. Through the OWS partner portal they can purchase, transfer or upgrade licenses in real time, as well as view, export and archive all billing information for one or all customer accounts.

• Discover how easy it is to manage customer licensing in OWS.
• Learn how a streamlined internal account receivable process provides visibility into customer billing.
• Understand how Subscription Management makes responding to customer needs easier than ever.
• Learn how to gain access to use Subscription Management.


OpenEye's New Multisensor Camera 

March 28th, 2023 

Join the OpenEye team to get a sneak preview of OpenEye’s powerful Multisensor Camera, the OE-C9912M20.

Connect with our team to:
•See this feature packed device and learn about its key benefits.
•Learn about the unique licensing structure related to this device.


Return Merchandise Authorization 

February 28th, 2023

Join the OpenEye team to learn about our Return Merchandise Authorization portal and best practices. Plus, get your questions answered live by our knowledgeable team!

During the session, you’ll:
* Learn the steps to take when a piece of equipment isn’t functioning.
* Discover how to initiate an RMA through the RMA portal.
* Understand the steps necessary to successfully complete the RMA process.


OpenEye's New Hardware and Features Update

January 31st, 2023

Join us to learn about OpenEye's latest hardware and features coming to general release. We're going to highlight and share information on our new turret camera as well as features from Apex 2.5 and 2.6.

·Our popular 4MP outdoor IP turret camera is now available in black allowing for concealment in low light environments.

·New features available in Apex 2.5 and 2.6. Including CSV import, OWS Console Spot Monitor, Axis 2-way audio, Virtual Keyboard, and Smart Motion.


Cloud Based Web Client 

January 10th, 2023

Introducing the OpenEye Web Services (OWS) next-generation, cloud-based web client delivering a completely new live and playback experience in the OWS Cloud Portal. The cloud client gives users a more feature-rich interface with multi-site video support, new event search types, and advanced layout and event data viewing options.

In this Tech Session, you'll:

  • Learn how the Cloud Web Client makes multi-site monitoring easier than ever
  • Discover how the Cloud Web Client can increase operational efficiency
  • Understand how teams will be able to leverage more actionable intelligence


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