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OpenEye Knowledge Base

Channel Partner Account Settings

Account Settings can be found under the gear icon in the main menu of the Channel Partner Management Portal.

Under Settings Settings Gear Icon.png users can access the Account Profile, Remote Support Options, Manage Integrations, and Security. Additional Resources are found under the Username in the Navigation Bar and include Knowledge Base, Software Downloads, Videos, and Support.

Account Profile

Users can adjust the Company Name, Default Language, Date Format, Time Format, Time Zone, Mailing Address, and Country. Values may be changed during account creation and can be updated in account management after creation. Users can also check if Automatically assign licenses and Automatically purchase licenses are default options for new customer accounts.

  • Automatically assign licenses - Channel licenses are automatically assigned to camera devices. Uncheck to choose not to have licenses automatically assigned.
  • Automatically purchase licenses - You can check to Automatically purchase licenses if you check Automatically assign licenses and there are not enough licenses available from the Subscription Group when new camera devices are added to Subscription Management.

Channel Partner Account Profile.png

Remote Support Options

Remote Support within OpenEye Web Services (OWS) allows you to get the help you need when you need it by allowing your customers to extend access to their security partner, or by extending access to OpenEye support. View more details, including Important Notes for Channel Partners, here.

Channel Partner Remote Support.png

Manage Integrations

A variety of third-party integrations with Web Services including Access Control, Intrusion, Monitoring, and Identity Management are also available and can be viewed within Management > Integrations.

Channel Partner Manage Integrations.png

Security

Use the options to customize the strength of password requirements for all user accounts. Set the minimum amounts for password length, uppercase characters, lowercase characters, numeric characters and special characters.   

Channel Partner Password Security.png

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