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OpenEye Knowledge Base

Should We Save the Box that the Recorder Came In?

The box sent out from our units; should be saved.
  • These boxes can ensure proper packaging when needing to send a unit in for RMA.

  • These boxes will have a sticker attached to them with important information such as the serial number, mac address, license information, and the model of the unit itself.

  • The accessories box could be stored in this box while the unit is being used. it is also a safe space for the USB and other accessories that come with our units.

  • Units sent in the original packaging would be covered by us in the event of any shipping damage.

Improper packaging
  • Improperly packaged units with shipping damage will need to be repaired at the customer's expense.

  • Customer-supplied packaging is not covered if units are damaged in shipping.

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