Device Health Events and Health Statuses
This page explains common device health events and the health status associated with each event. Some events may escalate to a higher health status if the condition continues or occurs repeatedly.
Health Statuses
Health statuses are intended to help prioritize investigation:
| Health Status | Meaning | |
|---|---|---|
| Notice | Informational or early warning condition. Review when convenient or as part of normal maintenance. | |
| Urgent | Needs attention. The condition may affect system reliability, recording, or device operation. | |
| Critical | Immediate attention recommended. The condition may significantly affect recording, monitoring, or device availability. | |
Device Health Alerts
| Event | Applies To | What It Means | Initial Health Status |
|---|---|---|---|
| Device Offline | Recorder, Cloud Camera | The device is no longer reporting to OWS. | Critical |
| Video Loss | Camera | Connection has been lost to the camera. | Urgent |
| Abnormal Restart | Recorder, Cloud Camera | The device restarted unexpectedly. | Urgent |
| Hard Drive Missing | Recorder, Cloud Camera | A required storage drive is not detected. | Critical |
| SMART Drive Failure | Recorder | Drive health monitoring has detected signs that a hard drive may be at risk of failure. | Notice |
| Hard Drive Permission Error | Recorder, Cloud Camera | The device detected a storage permission issue that may prevent video from being recorded correctly. | Critical |
| Service Abnormal Restart | Recorder, Cloud Camera | A critical device service restarted unexpectedly. | Urgent |
| Hard Drive Area Status Error | Recorder, Cloud Camera | The device was unable to write to the configured recording storage area. | Critical |
| RAID Error | Recorder, Cloud Camera | The RAID storage array has reported an error. | Urgent |
| Not Reporting After Update | Recorder, Cloud Camera | The device stopped reporting after a software or firmware update. | Critical |
| Parent Recorder Offline | Camera | The camera’s parent recorder is offline. | Notice |
Escalation Notes
Some events have both an initial health status and an escalated health status. Escalation generally means the condition has continued long enough, or occurred often enough, that it should be treated with higher priority.
Events that may escalate:
| Event | Initial Status | Escalated Status |
|---|---|---|
| Video Loss | Urgent | Critical |
| Abnormal Restart | Urgent | Critical |
| SMART Drive Failure | Notice | Urgent |
| RAID Error | Urgent | Critical |